Care Partner

Bolton Clarke; Gold Coast City; On-site; AUD 65,000 - 75,000; Full time

Benefits offered by this job

Generous salary packaging

Private health insurance

Employee Assistance Program

Job summary

Bolton Clarke is seeking a Care Partner to lead care planning and coordination for older people living at home. You will work with the clinical team to ensure safe, independent living and compliant care across Support at Home classifications.

The role focuses on developing individualised plans, liaising with GPs and therapists, documenting care, and guiding participants and carers in making informed service decisions. A not-for-profit provider with strong clinical support.

Qualifications

• Cert III Individual Support or Diploma-level qualification.
• Experience in care coordination or case management in aged care, health, or disability services.
• Strong communication, empathy and cultural competence.
• Ability to interpret clinical guidance and escalate appropriately.

Responsibilities

• Develop individualized care plans with participants' goals and needs.
• Collaborate with GPs, specialists and allied health providers for integrated care.
• Review care notes and data to address emerging risks.
• Maintain accurate, timely care notes and compliant documentation.
• Ensure care management claims comply with program rules.
• Support participants and carers in informed service decisions.
• Monitor spending to prevent underspends and overspends.

Skills

Care coordination

Case management

Communication

Empathy

Cultural competence

Interpreting clinical guidance

Education

Cert III Individual Support

Diploma-level Nursing

Diploma in Community Services

Job description

Bolton Clarke Group one of Australia's largest independent, not-for-profit providers of home care, retirement living and residential aged care, operating nationally and internationally. Bolton Clarke Residential group now has 87 Aged Care Homes across QLD, NSW, VIC, SA & WA, with the inclusion of the Allity, McKenzie & Acacia Living Group.

The Care Partner is the designated care manager under the Support at Home Program, responsible for delivering care management activities that enable older people to live safely and independently at home. You will play a key role in planning and overseeing care service delivery across all ongoing support classifications within scope and work closely with the appropriate clinical team members when a participant's needs require clinical input or complex care planning.

As a Care Partner, you will:

• Collaborate with participants to develop individualised care plans. Incorporating the participant's goals, service preferences, cultural needs, risk factors, and AT-HM requirements.
• Collaborate with participants to develop individualised care plans.
• Liaise with general practitioners, specialists, and allied health providers to ensure integrated care.
• Review care notes and service delivery data; proactively identify and address emerging risks or changes in participant needs.
• Consistently meet quality compliance and audit requirements, ensuring accurate and up-to-date records are maintained.
• Facilitate or participate in case conferences, ensuring care plans reflect shared decision-making and supported risk-taking.
• Monitor spending to prevent underspends and overspends and align resource allocation with changing needs.
• Maintain accurate, timely care notes and ensure documentation supports outcomes under the Strengthened Aged Care Quality Standards.
• Ensure care management claims comply with Support at Home business rules, including exclusion of administrative, rostering or travel tasks.
• Supporting participants (and their carer or supporter) to make informed service decisions.

To be successful, you will have:

• Cert III Individual Support, or Diploma-level qualification in Nursing, Community Services, Aged Care, Case Management, or equivalent experience.
• Demonstrated experience in care coordination, case management or similar roles in aged care, health, or disability services.
• Strong understanding of the Support at Home Program, Quality Standards, and aged care rights.
• Strong communication, empathy and cultural competence.
• Competence in interpreting clinical guidance and escalating appropriately.

Why Work For Bolton Clarke:

• Excellent work/life balance with shifts that suit your personal needs
• A caring team environment with strong clinical and allied health support
• Career progression and development opportunities
• Generous salary packaging and not-for-profit tax benefits - claim up to $18,550 tax free
• Private health insurance and gym discounts
• An Employee Assistance Program for staff and family

Our commitment to diversity:

At Bolton Clarke we expect our staff to respect and value differences in age, disability, race, nationality, ethnicity, sexual orientation, gender identity, intersex status and family or marital status.

Appointment to this position and ongoing employment is subject to your commitment to supporting diversity and inclusion.

If you have any further queries, please contact Julie Varghese ()