Care Partner - Aged Care

Australian Unity; Brisbane; Hybrid; AUD 70.000 - 95.000; Vollzeit

Benefits dieser Stelle

Flexible work options

LinkedIn Learning access

Staff discounts

Fitness Passport

Parental leave 14 weeks

Zusammenfassung

Australian Unity is seeking an aCare Partner to guide customers through their care journey with compassion, coordinating holistic health plans and multidisciplinary services to enable aging well at home or in preferred settings.

The role combines full-time hours with a virtual, hybrid setup and is based out of the Oxley branch location, offering flexible work options and opportunities for professional development as part of a caring, community-focused team.

Qualifikationen

• Experience in community or aged care, including case management and coordinating multidisciplinary care in the home.
• Knowledge of funding streams, quality standards, audits, and experience supporting care transitions such as discharge planning.
• Strong communication skills and ability to build trusted relationships with customers and families.

Aufgaben

• Build trusted relationships with customers and support them to achieve their goals at home.
• Conduct onboarding assessments, develop holistic health plans, and coordinate multidisciplinary services.
• Collaborate with clinical teams, families, and external providers to deliver person-centred care and optimal outcomes.
• Support customers through care transitions, including hospital discharge or changes in health needs, and follow up with offboarding where needed.
• Maintain accurate records in enterprise systems, participate in audits, and contribute to quality and continuous improvement initiatives.
• Identify opportunities for additional services and support to enhance customer outcomes and contribute to service growth.
• Promote safety, quality, compliance, and a culture of continuous improvement across all activities.

Kenntnisse

Community care experience

Empathy and customer focus

Communication skills

CRM proficiency

Case management

Team collaboration

Adaptability

Ausbildung

Certificate IV in Community Care

Diploma in Aged Care

Relevant certifications

Tools

CRM systems

Microsoft Office

Jobbeschreibung

At Australian Unity, we’re reimagining how health and care are delivered in our local communities. By working together differently, we help customers live healthier, more independent, and fulfilling lives, while staying connected to supportive communities.

As aCare Partner, you’ll guide customers through their care journey with compassion. Working closely with families, clinical teams, and external providers, you’ll develop holistic health plans, coordinate services, and ensure customers receive safe, person-centred care that enables them to age well at home or in a place of their choosing.

This is a full time, virtual, hybrid role based out of our Oxley branch location.

Key Accountabilities

• Build trusted relationships with customers and support them to achieve their goals at home.
• Conduct onboarding assessments, develop holistic health plans, and coordinate multidisciplinary services.
• Collaborate with clinical teams, families, and external providers to deliver safe, person-centred care and optimal outcomes.
• Support customers through care transitions, including hospital discharge or changes in health needs, and follow up with offboarding where needed.
• Maintain accurate records in enterprise systems, participate in audits, and contribute to quality and continuous improvement initiatives.
• Identify opportunities for additional services and support to enhance customer outcomes and contribute to service growth.
• Promote safety, quality, compliance, and a culture of continuous improvement across all activities.

What You’ll Bring

• Experience in community or aged care, including case management and coordinating multidisciplinary care in the home.
• Strong customer focus, with the ability to build trusted relationships and handle sensitive conversations with empathy.
• Excellent verbal and written communication skills & tech savvy with Microsoft Suite and CRM systems
• Knowledge of funding streams, quality standards, audits, and experience supporting care transitions such as discharge planning.
• Strong decision-making, problem-solving, time management, and adaptability in a fast-paced environment.
• Collaborative mindset, able to work effectively in a team-based, matrix environment, liaising with families, clinicians, and external providers.
• Relevant qualifications (Certificate IV or Diploma in Community or Aged Care desirable).

Why work for Australian Unity?

• Additional Leave benefits including Community, Wellbeing & Deep Listening Leave
• Flexible Work Options –hybrid role combining WFH & Branch days
• Career development with full access to LinkedIn Learning & internal opportunities
• Staff discounts across our insurance products, travel and retail partners
• Fitness Passport – discounted access to 1,500+ gyms & facilities
• Novated Car Leasing options through our partners Maxxia or Flair Cars
• 14 weeks paid Parental Leave

Australian Unity is an Equal Opportunity employer, and we encourage applications from all members of the community, including people of Aboriginal and Torres Strait Islander descent, culturally and linguistically diverse backgrounds and, mature aged people. To view our Reconciliation Action Plan, please click https://www.australianunity.com.au/about-us/reconciliation-action-plan