Care Partner – Gold Coast

Right at Home; Gold Coast City; On-site; AUD 65,000 - 75,000; Full time

Job summary

Right at Home Gold Coast is seeking experienced Care Partners across Pimpama and Bundall to join our Support at Home team. This full-time role covers Monday–Friday, 8:30am–4:30pm, managing a portfolio of clients and coordinating their day-to-day care.

Ideal candidates have Case Management or Care Coordination experience, relevant qualifications, a current Australian Driver Licence, and the ability to maintain accurate records while delivering compassionate client support.

Qualifications

• Experience in Case Management, Care Management, Care Coordination or Community Aged Care.

Responsibilities

• Manage and coordinate a portfolio of clients and their services.
• Conduct client reviews, welfare checks and ongoing care monitoring.
• Assess client needs and develop, review and update care plans.
• Coordinate services with clients, families, Care Workers and external providers.
• Monitor service quality, client outcomes and changing care needs.
• Respond to client enquiries, feedback and complaints.
• Maintain accurate client records and ensure compliance with legislation and organisational requirements.
• Support continuous improvement and development of Support at Home services.

Skills

Case Management

Care Coordination

Client portfolio management

Communication

Documentation

Problem solving

Independent work

Australian driver's licence

Police check

Education

Certificate III in Individual Support/Aged Care

Nursing qualifications

Job description

Care Partner – Case Management | Support at Home

Multiple Full-Time Positions | Pimpama & Bundall | Monday–Friday | 8:30am–4:30pm

Join our growing Support at Home team

Right at Home Gold Coast is expanding, and we are seeking experienced Case Managers, Care Managers and Care Coordinators to join our team as Care Partners across our Pimpama and Bundall offices.

If you have strong case management experience and enjoy building meaningful client relationships, coordinating services and supporting positive client outcomes, we would love to hear from you.

About the role

As a Care Partner, you will manage a portfolio of clients and coordinate their day-to-day care and support needs, ensuring services are safe, personalised and responsive to changing needs.

Key responsibilities include:

• Manage and coordinate a portfolio of clients and their services.

• Conduct client reviews, welfare checks and ongoing care monitoring.

• Assess client needs and develop, review and update care plans.

• Coordinate services with clients, families, Care Workers and external providers.

• Monitor service quality, client outcomes and changing care needs.

• Respond to client enquiries, feedback and complaints.

• Maintain accurate client records and ensure compliance with relevant legislation and organisational requirements.

• Support continuous improvement and the ongoing development of our Support at Home services.

About you

You will ideally have:

• Previous experience in Case Management, Care Management, Care Coordination or Community Aged Care.

• Nursing qualifications are highly valued.

• Experience managing a client portfolio and coordinating community-based services.

• Knowledge of the Australian aged care sector and Support at Home.

• Certificate III in Individual Support/Aged Care or a higher relevant qualification.

• Strong communication, organisational and problem-solving skills.

• Excellent documentation and computer skills.

• Ability to work independently and manage competing priorities.

• Current Australian Driver Licence.

• Current or willingness to obtain an Australian Federal Police Check.

Why join Right at Home?

• Full-time Monday–Friday position

• 8:30am–4:30pm hours

• Opportunities available in Pimpama and Bundall

• Manage your own client portfolio

• Join a growing Support at Home team

• Opportunity to contribute to service development and continuous improvement

• Make a meaningful difference to the lives of our clients