Support at Home Care Partner / Case Manager

Right at Home (Australia); Victoria; On-site; AUD 65,000 - 75,000; Full time

Job summary

Right at Home Melbourne North is seeking an experienced SAH Care Partner / Case Manager to coordinate high‑quality, client‑focused home care. You will build relationships with clients and families, develop care plans, review budgets, and ensure accurate documentation to support safe, effective services.

The role requires 2+ years in care coordination, proficiency with CRM systems, and a background as a Registered Nurse or allied health professional, with strong teamwork and communication skills.

Qualifications

• Minimum of 2 years experience in care coordination and case management in aged care or community services.
• Proficiency in computer systems and CRM platforms.
• Excellent communication and interpersonal skills.

Responsibilities

• Coordinate high‑quality, person‑centred care for clients.
• Develop and review individualised care plans aligned with client needs and budgets.
• Maintain accurate client records and case notes; advocate for client needs.

Skills

Care coordination

CRM platforms

Communication skills

Multidisciplinary teamwork

Education

Registered Nurse

Tools

CRM systems

Job description

Welcome to Right at Home’s
Job Opportunities

The Right at Home Mission and Values

Right at Home has a mission to 'improve the quality of life for those we serve'. We do this by choosing the Right People, to deliver the Right Services with the Right Approach. To continue this unwavering standard of quality care, we look for people who build our culture, who are sensitive and adaptable to clients' different personalities, cultural backgrounds, and home dynamics, and who align with our values of flexibility, approachability, accountability, collaboration and integrity.

Benefits of Becoming a Right at Home Caregiver, Nurse, or Allied Health Practitioner

The foundation of becoming a successful Right at Home caregiver, nurse, or allied health practitioner is a deep passion for people and a commitment to providing high-quality care. In return, Right at Home provides flexibility and work security and a sense of belonging to a local office. You will be backed by a national support team meaning less travel and more client interaction. Right at Home values and supports your contribution and focuses on your career development with mentoring by experienced nurses, care managers, and allied health professionals with ongoing training and supervision. Competitive pay and a reward and recognition program called Right at Home! at some local offices are all part of the advantages of working for Right at Home.

Right About You!

Right About You! is our employee recognition, wellbeing, and discounts program. The program recognises and supports Right at Home employees, bringing to life our values and culture with the use of eCards to recognise employees and peers doing great work. A key benefit of Right About You! is to help our workforce save money everyday, with discounts at over 400 Australian and international retailers. The best part? ALL of the discount offers can be used in conjunction with any sale prices or promotions offered by the retailer - so our employees save even more on things like groceries, petrol, clothing, entertainment, gadgets, appliances, travel and much more!

If spending is not their thing, our caregivers click through to our wellbeing portal for tips and tricks on how to maintain a healthy balance in their life. If they are looking for some midweek meal inspiration, needing help winding down at the end of a busy day, or just looking for simple ways to move more, there are loads of videos, recipes, articles, tools and tips to support their physical, financial and mental wellbeing. As part of Right at Home's RightPeople , we have ensured that whatever makes our employees tick, Right About You! has it covered.

Right at Home is Australia's leading quality home care provider, caring for seniors, adults living with a disability and adults recovering from a hospital stay. There's nothing more important than providing care for those in need. Right at Home offers careers for Certificate III Companion Care Level Caregivers right through to Registered Nurses and Allied Health Professionals including physiotherapists and OTs who provide complex medical and wellbeing support to clients.

We want to help and support you and your career and provide you with the opportunity to serve a community who needs you so you can make a real difference in the lives of the most vulnerable while growing and thriving as a person. As a Right at Home caregiver, nurse, or allied health practitioner, our mission of 'improving the quality of life for those we serve' becomes your mission, too.

Search Current Positions

Right at Home, a global leader in home care, is proud to be one of the largest providers worldwide, with 60 franchises across Australia and over 600 offices globally. Our Melbourne North (South Morang) office is seeking an experienced and dedicated Support at Home Care Partner / Case Manager to join our dynamic and supportive team.

About the Role

As a SAH Care Partner , you will play a vital role in coordinating high-quality, person-centred care for our clients. You will:

• Build and maintain strong partnership relationships with clients and their families.
• Provide comprehensive case management tailored to each client.
• Develop and review individualised care plans that align with client needs and SAH budgets.
• Re-assess client care plans, goals, OHS assessments, and emergency plans.
• Maintain accurate and detailed client records and case notes.
• Recognise, anticipate, and advocate for specific client needs.
• Collaborate with the Finance team to ensure accurate Services Australia claims.
• Review and approve monthly client statements prior to distribution.
• Establish, coordinate, and manage third-party services for clients.
• Support clients and families to understand and make the most of their SAH budget.
• Identifying when care needs have changed and assisting in the process of applying for package upgrades to ensure clients receive the appropriate level of support.
• Collabortaing with a multidisciplinary team to achieve client goals .
• Ensuring complaince with organisational and program standards.

Qualifications

Qualification

• Minimum of 2 year experience in care coordiantion and case management or a similar role within aged care or community services .
• Proficiency in computer systems and CRM platforms.

Preferred Skills

About You : We are seeking a professional who is

• Experienced in a similar Case Management role within aged care or community services.
• A Registered Nurse or allied health professional looking for a rewarding career change.
• Proficient incomputer and CRM systems.
• An excellent communicator with strong interpersonal skills.
• Able to work bothindependentlyand as part of a multidisciplinary team.
• In possession of a valid driver’s licence
• Skilled in communication and able to build strong interpersonal relationships.

At Right at Home, we believe in more than just care. We believe in connection, respect, and empowerment. By joining our Melbourne North team, you'll be part of a supportive organisation that values your professional expertise and commitment to improving the lives of others.