Care Partner (Care Advisor)

Uniting AgeWell; City of Melbourne; On-site; AUD 75,000 - 95,000; Full time

Benefits offered by this job

Above award hourly rates

Salary packaging up to $15,900 + $2,?

Annual Leave loading

Career pathways and training

Employee Assistance Program 24/7

Enhanced Parental Leave options

Unite AgeWell network mobility

Not for profit, values-based

Job summary

Uniting AgeWell in Melbourne is seeking a Care Advisor (Case Manager) to lead a fast-paced, client-centered role within the WestMetro Melbourne Home Care Program. You will manage your own caseload to promote independence and help clients live confidently at home.

You’ll work from Braybrook with a supportive team focused on positive outcomes and community impact. This full-time role runs Monday–Friday, 9am–5pm, balancing teamwork with meaningful work.

Qualifications

• Demonstrated skills and experience in Case Management.
• Experience and expertise in the coordination and provision of Aged and Community services; Support at Home experience highly desirable.
• Experience and expertise in working in a Clinical or Allied Health setting.
• A genuine desire to deliver outstanding customer service in all stakeholder interactions.
• Strong communication and interpersonal skills with a focus on building and fostering meaningful relationships.
• Are committed to being part of a workplace culture based on the BEST way of life (Believe, Excel, Support and Trust).

Responsibilities

• Performing initial assessments of prospective clients, identifying core needs and developing care plans that align with the participants assessed need.
• Managing budgets and ensuring services are delivered within financial constraints.
• Working closely with Care Organisers to coordinate the delivery of services as outlined in the care plan.
• Liaising with referring healthcare providers, allied health professionals, social workers, and community services.
• Facilitating effective client pathway support through case discussions, case conferences, and feedback reviews, including incident management and complaint resolution.
• Maintaining accurate and up-to-date records of client assessments, care plans, services provided, and any changes or incidents.
• Coordinating services within business guidelines.
• Ensuring all service delivery meets the Aged Care Quality Standards and maintains accurate records for program audits.

Skills

Case Management

Aged Care

Community services

Coordination

Customer service

Communication

Job description

At Uniting AgeWell, our focus is on supporting older people to experience a sense of wellbeing, choice and independence in their lives, to feel valued members of their community and to have easy access to the community or residential services they need to live the life they want. With a range of services in many locations in Victoria and Tasmania, our 5000staff and 600 volunteer staff are committed to high quality services and care.

Uniting AgeWell provide a workplace culture based on theBEST philosophy –Believe, Excel, Support and Trust– underpinned by our values ofKindness, Respect, Integrity, Innovation and Inclusion, and our customer service charter and promise that shape and inform all that we do. More information can be found on the Uniting AgeWell website - www.unitingagewell.org

Why choose Uniting AgeWell - West Melbourne Metro

• Easy to access with public transport andfree on/off site parking
• Above awardhourly rates
• Salary packaging benefit up to $15,900 + $2,650annually
• Annual Leave loading
• Career pathways, education and training opportunities
• Comprehensive Employee Assistance Programavailable 24/7 for our staff
• Enhanced Parental Leaveoptions
• Location options - move within ourUniting AgeWell network(Victoria and Tasmania)
• Not for profit,values-basedorganisation

About the role:

As a Care Advisor (Case Manager) with our WestMetro Melbourne Home Care Program, you’ll jump into a fast‑paced, purpose-driven role where you can make a real difference every single day. You’ll take the lead on your own caseload of clients, championing their independence and empowering them to continue living confidently and comfortably in their own homes.

You’ll work from our office located in Braybrook joining a vibrant, supportive team that’s passionate about positive outcomes and community impact.

This is a full-time role, Monday to Friday, 9am to 5pm, giving you the perfect balance of stability, teamwork and truly meaningful work.

Key elements of the role include:

• Performing initial assessments of prospective clients, identifying core needs and developing care plans that align with the participants assessed need
• Managing budgets and ensuring services are delivered within financial constraints
• Working closely with Care Organisers to coordinate the delivery of services as outlined in the care plan
• Liaising with referring healthcare providers, allied health professionals, social workers, and community services
• Facilitating effective client pathway support through case discussions, case conferences, and feedback reviews, including incident management and complaint resolution
• Maintaining accurate and up-to-date records of client assessments, care plans, services provided, and any changes or incidents.
• Coordinating services within business guidelines
• Ensuring all service delivery meets the Aged Care Quality Standards and maintains accurate records for program audits

About You

You are a supportive, friendly, and highly organised individual with strong time‑management, leadership and customer service skills. You thrive in a dynamic, innovative environment and love being part of a skilled, committed team that genuinely believes in the quality of care they deliver. You bring a positive attitude, a collaborative spirit, and a passion for making a difference.You also have:

• Demonstrated skills and experience in Case Management
• Experience and expertise in the coordination and provision of Aged and Community services; Support at Home experience highly desirable
• Experience and expertise in working in a Clinical or Allied Health setting
• A genuine desire to deliver outstanding customer service in all stakeholder interactions
• Strong communication and interpersonal skills with a focus on building and fostering meaningful relationships
• Are committed to being part of a workplace culture based on theBESTway of life (Believe, Excel, Support and Trust)

Essentials for working in Aged Care:

• A current Working With Children or willingness to obtain one
• Current and ongoing flu vaccinations
• Ability to pass a national police clearance

Aboriginal and Torres Strait Islander peoples are encouraged to apply for this role.

You can access the position description here:Care Advisor PD.pdf

For more information please contact the Recruitment Team at***********@unitingagewell.org.

Only shortlisted candidates will be contacted. We look forward to hearing from you!