Care Partner: Aged Care Case Manager (Home Support)

Bolton Clarke Residential Aged Care Opportunities; Melbourne; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Salary packaging

Not-for-profit tax benefits

Private health insurance

Gym discounts

Employee Assistance Program

Job summary

Bolton Clarke Residential Aged Care Opportunities is seeking a Care Partner to manage care delivery for participants under the Support at Home program from our Melbourne office. You will plan personalised care, coordinate with GPs and allied health professionals, and monitor service delivery to align with quality standards.

The role requires formal qualifications in aged care or related fields, strong communication, and a valid driver's licence.

Qualifications

• Cert III in Individual Support or Diploma-level qualification in Nursing, Community Services, Aged Care, Case Management, or equivalent
• Demonstrated experience in care coordination, case management or similar roles in aged care, health, or disability services
• Strong understanding of the Support at Home Program, Quality Standards, and aged care rights
• Strong communication, empathy and cultural competence
• AlyaCare experience highly desirable
• Australian driver’s licence and access to a reliable car for work

Responsibilities

• Collaborate with participants to develop individualised care plans. Incorporating the participant’s goals, service preferences, cultural needs, risk factors, and AT-HM requirements.
• Collaborate with participants to develop individualised care plans.
• Liaise with general practitioners, specialists, and allied health providers to ensure integrated care.
• Review care notes and service delivery data; proactively identify and address emerging risks or changes in participant needs.
• Facilitate or participate in case conferences, ensuring care plans reflect shared decision-making and supported risk-taking.
• Monitor spending to prevent underspends and overspends and align resource allocation with changing needs.
• Maintain accurate, timely care notes and ensure documentation supports outcomes under the Strengthened Aged Care Quality Standards.
• Ensure care management claims comply with Support at Home business rules, including exclusion of administrative, rostering or travel tasks.
• Supporting participants (and their carer or supporter) to make informed service decisions.

Skills

Care coordination

Communication

Cultural competence

Empathy

Driver's licence

Education

Cert III in Individual Support

Diploma-level qualification (Nursing/Community Services/Aged Care/Case Management)

Job description

Bolton Clarke Residential Aged Care Opportunities is seeking a Care Partner to manage care delivery for participants under the Support at Home program from our Melbourne office. You will plan personalised care, coordinate with GPs and allied health professionals, and monitor service delivery to align with quality standards.

The role requires formal qualifications in aged care or related fields, strong communication, and a valid driver's licence.