Care Partner

Just Better Care; Rosedale; On-site; AUD 65,000 - 82,000; Full time

Job summary

Just Better Care Gippsland is a locally owned franchise of the national Just Better Care network. Based in Rosedale, we deliver in-home support across Gippsland under Support at Home, the NDIS and the TAC.

We're known for quality care, strong clinical governance and person-centred, consumer-directed support. The Care Partner role involves being the trusted contact for a caseload of participants, developing, delivering and reviewing individualized care plans, and collaborating with families and

Qualifications

• Experience in case management or care coordination required.
• Strong understanding of person-centred, consumer-directed care.
• Current First Aid and CPR certificates; NDIS Worker Screening Check.

Responsibilities

• Complete non-clinical care planning that captures each participant's needs, goals, and preferences.
• Develop and review care plans with participants and representatives per guidelines.
• Coordinate care teams and external providers to ensure safe, on-schedule services.
• Monitor changing needs and escalate clinical concerns as needed to the Clinical Team Leader.
• Maintain accurate records and track participant budgets in the system.
• Build relationships with GPs, allied health, hospitals and community providers across Gippsland.
• Assist participants to understand rights, navigate systems and provide feedback.
• Contribute to continuous improvement and uphold quality, WHS, and compliance standards.

Skills

Case management

Care coordination

Person-centred care

Written & verbal communication

Interpersonal skills

Digital literacy

Time management

Education

Qualification in Individual Support (Ageing) / Aged Care

First Aid & CPR Certification

NDIS Worker Screening Check

Tools

AlayaCare

Job description

Care Partner

Rosedale, Gippsland VIC | Full-time or part-time (minimum 3 days per week) | Reports to: Clinical Team Leader

Love building relationships and coordinating great care? Join a values-driven local team helping older Victorians, people living with disability and TAC-funded participants live well at home.

About us

Just Better Care Gippsland is a locally owned franchise of the national Just Better Care network. Based in Rosedale, we deliver in-home support across Gippsland under Support at Home, the NDIS and the TAC. We're known for quality care, strong clinical governance and person-centred, consumer-directed support.

The role

As a Care Partner, you'll be the trusted point of contact for a caseload of participants, working with them, their families and the wider care team to develop, deliver and review individualised care plans. You'll work mainly with Support at Home participants, with opportunities across NDIS and TAC as your experience grows. You'll be backed by an experienced Clinical Team Leader, fellow Care Partners and an office-based team.

What you'll do

• Complete non-clinical care planning that captures each participant's needs, goals, preferences and existing supports
• Develop and review care plans in partnership with participants and their representatives, in line with program guidelines
• Coordinate care teams and external providers so services are safe, on schedule and within scope
• Monitor changing needs and emerging risks, escalating clinical concerns to the Clinical Team Leader
• Keep accurate records and track participant budgets in AlayaCare
• Build relationships with GPs, allied health, hospitals and community providers across Gippsland
• Help participants understand their rights, navigate the system and give feedback
• Contribute to continuous improvement and uphold quality, WHS and compliance standards

About you

Essential

• Experience in case management, care coordination or a similar role
• Strong understanding of person-centred, consumer-directed care
• Excellent written, verbal and interpersonal skills, and experience working in a multi-disciplinary team
• Digital confidence with participant management systems
• Strong organisation and time management to balance a varied caseload
• Openness to constructive feedback and commitment to continuous improvement
• Current First Aid Certificate (within the last 3 years) and CPR Certificate (within the last 12 months)
• Current, clear NDIS Worker Screening Check
• Australian Citizen or Permanent Resident
• Current Australian driver's licence

Desirable

• Qualification in Individual Support (Ageing), Aged Care, Disability, Community Services or Nursing
• Experience with Support at Home, NDIS and/or TAC guidelines
• Experience with AlayaCare or a similar system

Why join us

• Meaningful work in your local community
• Variety across aged care and disability programs
• A stable, supportive office-based team with strong leadership
• Ongoing professional development
• Modern systems and a workplace that invests in doing things properly
• Salary commensurate with experience, plus superannuation

Just Better Care Gippsland is an equal opportunity employer. We welcome applications from people of all backgrounds, including Aboriginal and Torres Strait Islander people, people living with disability, LGBTIQ+ people, and culturally and linguistically diverse communities.