Care Partner

Just Better Care; Cairns Regional; On-site; AUD 60,000 - 90,000; Full time

Benefits offered by this job

Meaningful role

Supportive leadership

Career progression

Collaborative team

Job summary

Just Better Care Cairns is seeking an experienced and compassionate Care Partner to work closely with participants, families, support networks, and healthcare professionals to develop, coordinate, and review personalised care plans that promote independence, choice, and quality of life. As a Care Partner, you will ensure participant-centred, high-quality care and support services.

You will coordinate between participants, families and external stakeholders while maintaining compliance with

Qualifications

• Extensive experience in care coordination, case management or similar roles.
• Strong knowledge of aged care, disability and community services.
• Excellent communication and stakeholder management skills.
• Ability to work in multidisciplinary teams and manage documentation.
• Current licenses and checks as required (first aid, CPR, screening).

Responsibilities

• Conduct comprehensive participant assessments and care planning.
• Develop, implement, monitor and review individualised care plans.
• Coordinate services and supports to achieve participant goals.
• Maintain regular contact with participants, families and health professionals.
• Monitor wellbeing, risks, and participant budgets per requirements.
• Assist participants to access community resources and supports.
• Keep accurate records and documentation within required timeframes.

Skills

Relationship management

Stakeholder management

Care planning

Coordination

Problem solving

Communication

Multi-disciplinary teamwork

Administrative skills

Independence

Education

RN qualification preferred

Aged Care/Disability qualification

First Aid & CPR

NDIS Worker Screening Clearance

Working with Children Check (where required)

Tools

Electronic client records

Record keeping

Job description

Just Better Care Cairns is seeking an experienced and compassionate Care Partner to join our team. In this rewarding role, you will work closely with participants, their families, support networks, and healthcare professionals to develop, coordinate, and review personalised care plans that promote independence, choice, and quality of life.

About the Role

As a Care Partner, you will play a key role in ensuring participants receive person‑centred, high‑quality care and support services tailored to their unique goals, preferences, and changing needs. You will act as the central point of coordination between participants, families, support workers, and external stakeholders while ensuring compliance with program guidelines and quality standards.

This is an exciting opportunity for someone who enjoys combining relationship management, problem solving, service coordination, and advocacy to create positive outcomes for participants.

Key Responsibilities

• Conduct comprehensive participant assessments and care planning.
• Develop, implement, monitor and review individualised care plans.
• Coordinate services and supports to ensure participant goals are achieved.
• Maintain regular contact with participants, families, carers and health professionals.
• Monitor participant wellbeing, changing needs and emerging risks.
• Support participants to make informed decisions and exercise their rights.
• Assist participants to access community resources, allied health services, and other supports.
• Monitor participant budgets and service utilisation in line with program requirements.
• Ensure all records, reports, and documentation are completed accurately and within required timeframes.

About You

To be successful in this role, you will have:

• Previous experience in a Care Partner, Case Manager, Care Coordinator, Support Coordinator, or similar role.
• Experience supporting, mentoring, or supervising staff.
• Strong knowledge of aged care, disability, community services, or health service environments.
• Excellent communication, relationship-building, and stakeholder management skills.
• Strong problem‑solving and conflict resolution abilities.
• Experience working within multidisciplinary teams.
• High‑level organisational and administrative skills.
• Strong computer literacy and experience maintaining electronic client records.
• Ability to work independently while contributing positively to a team environment.
• A flexible and participant‑focused approach to service delivery.
• Availability to participate in an on‑call roster.
• A Registered Nurse (RN) is most preferred
• Qualification in Aged Care, Disability, Community Services, Individual Support, Health Services Assistance, Nursing, or a related field.
• Current Driver Licence.
• Current First Aid and CPR Certificate.
• Current NDIS Worker Screening Clearance and/or National Criminal History Check.
• Current Working with Children Check (where required).

Highly Regarded

Experience within Support at Home, Home Care Packages, Community Aged Care, NDIS, or Disability Services.

Why join Just Better Care?

At Just Better Care, our people are the heart of business operations. We are committed to delivering expectational care while creating a supportive and rewarding workplace for our team.

We offer:

• A meaningful role where you can make a real difference everyday
• Supportive leadership and collaborative team culture
• Career pathway progressions
• The opportunity to work alongside dedicated professionals committed to providing exceptional care