Care Partner

Australian Unity Limited; Perth; Hybrid; AUD 52,000 - 74,000; Full time

Benefits offered by this job

Community Leave (Wellbeing & Deep List

Flexible Work Options - Hybrid role

LinkedIn Learning access

Staff discounts on insurance, travel,

Fitness Passport

Novated Car Leasing

14 weeks paid Parental Leave

Job summary

Australian Unity Limited is seeking a Care Partner to guide customers through their care journey with compassion, working with families, clinical teams, and external providers to develop holistic health plans and coordinate services. This permanent full-time role offers a flexible hybrid work model and the goal of enabling customers to age well at home or in a setting of their choosing.

Key duties include onboarding assessments, coordinating multidisciplinary services, maintaining records, and

Qualifications

• Experience in community care is essential.
• Knowledge of SAH funding streams and quality standards is beneficial.
• Ability to support care transitions and discharge planning.

Responsibilities

• Build trusted relationships with customers and support them to achieve their goals at home.
• Conduct onboarding assessments, develop holistic health plans, and coordinate multidisciplinary services.
• Collaborate with clinical teams, families, and external providers to deliver safe, person-centred care and optimal outcomes.
• Support customers through care transitions, including hospital discharge or changes in health needs, and follow up with offboarding where needed.
• Maintain accurate records in enterprise systems, participate in audits, and contribute to quality and continuous improvement initiatives.
• Identify opportunities for additional services and support to enhance customer outcomes and contribute to service growth.
• Promote safety, quality, compliance, and a culture of continuous improvement across all activities.

Skills

Customer focus

Empathy

Communication

CRM systems

Microsoft Office

Education

Certificate IV or Diploma in Community or Aged Care desirable

Tools

CRM systems

Microsoft Office Suite

Job description

As aCare Partner, you’ll guide customers through their care journey with compassion. Working closely with families, clinical teams, and external providers, you’ll develop holistic health plans, coordinate services, and ensure customers receive safe, person-centred care that enables them to age well at home or in a place of their choosing.

About the role:

This is aPermanent Full-Timeopportunity offering flexibility and a great work-life balance.

• Flexible work hours: Monday to Friday working between the hours of 8am - 5pm
• Attractive remuneration of$45.56 per hour plus superannuation
• Hybrid work model with 2 days working from home and 3 days in the West Perth office
• Supporting SAH customers across the East and Upper East Metro community

Key Accountabilities

• Build trusted relationships with customers and support them to achieve their goals at home
• Conduct onboarding assessments, develop holistic health plans, and coordinate multidisciplinary services
• Collaborate with clinical teams, families, and external providers to deliver safe, person-centred care and optimal outcomes
• Support customers through care transitions, including hospital discharge or changes in health needs, and follow up with offboarding where needed
• Maintain accurate records in enterprise systems, participate in audits, and contribute to quality and continuous improvement initiatives
• Identify opportunities for additional services and support to enhance customer outcomes and contribute to service growth
• Promote safety, quality, compliance, and a culture of continuous improvement across all activities

What You’ll Bring

• Experience in community and knowledge of SAH is essential
• Strong customer focus, with the ability to build trusted relationships and handle sensitive conversations with empathy
• Excellent verbal and written communication skills & tech savvy with Microsoft Suite and CRM systems
• Knowledge of funding streams, quality standards, audits, and experience supporting care transitions such as discharge planning
• Strong decision-making, problem-solving, time management, and adaptability in a fast-paced environment
• Collaborative mindset, able to work effectively in a team-based, matrix environment, liaising with families, clinicians, and external providers
• Relevant qualifications (Certificate IV or Diploma in Community or Aged Care desirable but not essential)

Why work for Australian Unity?

• Additional Leave benefits including Community, Wellbeing & Deep Listening Leave
• Flexible Work Options -Virtual hybrid role 2 days WFH & 3 days in branch
• Career development with full access to LinkedIn Learning & internal opportunities
• Staff discounts across our insurance products as well as our travel and retail partners
• Fitness Passport - discounted access to 1,500+ gyms & facilities
• Novated Car Leasing option
• 14 weeks paid Parental Leave

Australian Unity is an Equal Opportunity employer, and we encourage applications from all members of the community, including people of Aboriginal and Torres Strait Islander descent, culturally and linguistically diverse backgrounds and, mature aged people. To view our Reconciliation Action Plan, please click https://www.australianunity.com.au/about-us/reconciliation-action-plan