Care Partner

Australian Unity; Melbourne; Hybrid; AUD 52,000 - 74,000; Full time

Benefits offered by this job

Community Leave

Wellbeing Leave

Flexible Work Options

LinkedIn Learning

Staff discounts

Job summary

Australian Unity is seeking a Care Partner to guide customers through their care journey with compassion, coordinating services with clinical teams and families to deliver person-centred care at home or wherever customers choose. This permanent full-time role offers hybrid work (2 days WFH, 3 days in Clayton) with flexible hours (8:30am–4:30pm or 9:00am–5:00pm) and an hourly rate of $45.56 plus super.

You’ll support SAH customers across the Mornington Peninsula and contribute to quality care and

Qualifications

• Experience in community or aged care; SAH knowledge advantageous.
• Strong customer focus and empathetic communication.
• Familiar with Microsoft Suite and CRM systems.

Responsibilities

• Build trusted relationships with customers to support goals at home.
• Conduct onboarding assessments and develop holistic health plans.
• Coordinate multidisciplinary services with clinical teams and families.
• Support care transitions and follow-ups after discharges.
• Maintain accurate records in enterprise systems and participate in audits.
• Identify opportunities to enhance services and growth.
• Promote safety, quality and continuous improvement.

Skills

Customer focus

Communication

Tech savvy

Empathy

Team collaboration

Discharge planning

Education

Certificate IV or Diploma in Community/Aged Care

Tools

Microsoft Suite

CRM systems

Job description

As a Care Partner, you’ll guide customers through their care journey with compassion. Working closely with families, clinical teams, and external providers, you’ll develop holistic health plans, coordinate services, and ensure customers receive safe, person‑centred care that enables them to age well at home or in a place of their choosing.

About the role:

• This is a Permanent Full-Time opportunity offering flexibility and a great work‑life balance
• Flexible work hours: 8:30am - 4:30pm or 9:00am - 5:00pm, Monday to Friday
• Attractive remuneration of $45.56 per hour plus superannuation
• Hybrid work model with 2 days working from home and 3 days in the Clayton office
• Supporting SAH customers across the Mornington Peninsula community

Key Accountabilities

• Build trusted relationships with customers and support them to achieve their goals at home
• Conduct onboarding assessments, develop holistic health plans, and coordinate multidisciplinary services
• Collaborate with clinical teams, families, and external providers to deliver safe, person‑centred care and optimal outcomes
• Support customers through care transitions, including hospital discharge or changes in health needs, and follow up with off‑boarding where needed
• Maintain accurate records in enterprise systems, participate in audits, and contribute to quality and continuous improvement initiatives
• Identify opportunities for additional services and support to enhance customer outcomes and contribute to service growth
• Promote safety, quality, compliance, and a culture of continuous improvement across all activities

What You’ll Bring

• Experience in community or aged care and knowledge of SAH would be advantageous but not essential
• Strong customer focus, with the ability to build trusted relationships and handle sensitive conversations with empathy
• Excellent verbal and written communication skills & tech savvy with Microsoft Suite and CRM systems
• Knowledge of funding streams, quality standards, audits, and experience supporting care transitions such as discharge planning
• Strong decision‑making, problem‑solving, time management, and adaptability in a fast‑paced environment
• Collaborative mindset, able to work effectively in a team‑based, matrix environment, liaising with families, clinicians, and external providers
• Relevant qualifications (Certificate IV or Diploma in Community or Aged Care desirable)

Why work for Australian Unity?

• Additional Leave benefits including Community, Wellbeing & Deep Listening Leave
• Flexible Work Options -Virtual hybrid role 2 days WFH & 3 days in branch
• Career development with full access to LinkedIn Learning & internal opportunities
• Staff discounts across our insurance products as well as our travel and retail partners
• Fitness Passport - discounted access to 1,500+ gyms & facilities
• Novated Car Leasing option
• 14 weeks paid Parental Leave

Staying Safe

Please remember that Australian Unity will never ask candidates to pay a fee, purchase services, or engage a CV consultant as part of the recruitment process. All communications from our Talent Acquisition team will be sent from an @australianunity.com.au email address. If you ever receive a message that seems unusual or requests payment, please contact us directly to verify its authenticity.

Australian Unity is an Equal Opportunity employer, and we encourage applications from all members of the community, including people of Aboriginal and Torres Strait Islander descent, culturally and linguistically diverse backgrounds and, mature aged people. To view our Reconciliation Action Plan, please click https://www.australianunity.com.au/about-us/reconciliation-action-plan

Be careful - Don’t provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad .