Care Partner

Australian Unity Limited; Lismore City Council; Hybrid; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Community leave

Wellbeing leave

Deep Listening Leave

Flexible work options

LinkedIn Learning access

Staff discounts

Fitness Passport

Novated car leasing

14 weeks parental leave

Job summary

Australian Unity Limited is hiring a Care Partner to support customers to live safely and independently at home or in preferred settings. The role is permanent full-time with flexible hours, a hybrid mix of client visits, branch days (Ballina, Lismore or Casino) and two days WFH.

You will build trusted relationships, develop holistic care plans, coordinate multidisciplinary services and support customers through transitions while maintaining accurate records and ensuring person-centred care.

Qualifications

• Experience in community, aged care, disability or health services, including case management and coordinating multidisciplinary care.
• Strong customer focus with empathy and professionalism.
• Excellent communication skills and confidence using Microsoft Office and customer management systems.
• Knowledge of funding streams, quality standards, audit requirements and care transitions, including discharge planning.
• Strong decision-making, problem-solving, time management and prioritisation in a fast-paced environment.
• Collaborative mindset across multidisciplinary teams, families, clinicians and external providers.
• Certificate IV or Diploma in Community Services is desirable.

Responsibilities

• Build trusted relationships with customers and help them achieve goals at home.
• Conduct onboarding assessments, develop care plans and coordinate services.
• Collaborate with clinical teams, families and external providers to deliver person-centred care.
• Support customers through care transitions, including hospital discharge and changes in health needs.
• Identify unmet needs, optimise funding and support access to services.
• Maintain accurate customer records and contribute to quality and compliance.

Skills

Customer focus

Empathy

Communication

Time management

Multidisciplinary collaboration

Problem solving

Education

Certificate IV in Community Services

Diploma in Community Services

Tools

Microsoft Office

CRM systems

Job description

At Australian Unity, we’re reimagining how health and care are delivered in our local communities. By working together differently, we help customers live healthier, more independent and fulfilling lives while staying connected to supportive communities.

As a Care Partner, you'll support customers throughout their care journey, helping them achieve their goals and remain living safely and independently at home or in a place of their choosing. Working closely with customers, families, clinical teams and external providers, you'll develop holistic care plans, coordinate services and ensure customers receive person-centred support.

About the role:

This is aPermanent Full-Time opportunity offering flexibility and a great work-life balance.

• Flexible work hours: 8:30am – 4:30pm or 9:00am – 5:00pm, Monday to Friday
• Hybrid rolecombining client visits, Branch office days (Ballina or Lismore or Casino- 3 days) & WFH (2 days )
• Supporting SAH customers.

Key Accountabilities:

• Build trusted relationships with customers and support them to achieve their goals at home.
• Conduct onboarding assessments, develop holistic care plans, coordinate multidisciplinary services and complete customer reviews as needs change.
• Collaborate with clinical teams, families and external providers to deliver safe, person-centred care and achieve optimal customer outcomes.
• Support customers through care transitions, including hospital discharge, changes in health needs and offboarding activities where required.
• Identify unmet needs, optimise funding utilisation and support access to services that enhance customer outcomes.
• Recognise and ...?
• Maintain accurate customer records in enterprise systems and contribute to quality, compliance and continuous improvement activities.
• Promote safety, quality and person-centred care across all aspects of service delivery.

What You’ll Bring:

• Experience in community, aged care, disability or health services, including case management and coordinating multidisciplinary care.
• Strong customer focus, with the ability to build trusted relationships and navigate sensitive conversations with empathy and professionalism.
• Excellent communication skills and confidence using Microsoft Office and customer management systems.
• Knowledge of funding streams, quality standards, audit requirements and care transitions, including discharge planning.
• Strong decision-making, problem-solving, time management, and prioritisation skills in a fast-paced environment.
• A collaborative mindset, with the ability to work effectively across multidisciplinary teams, families, clinicians and external providers.
• Relevant qualifications in Community Services, Aged Care or a related discipline (Certificate IV or Diploma desirable).

Why work for Australian Unity?

• Additional Leave benefits including Community, Wellbeing & Deep Listening Leave
• Flexible Work Options –hybrid role combining client visits, Branch days & WFH as part of your week
• Career development with full access to LinkedIn Learning & internal opportunities
• Staff discounts across our insurance products as well as our travel and retail partners
• Fitness Passport – discounted access to 1,500+ gyms & facilities
• Novated Car Leasing options through our partners Maxxia or Flair Cars
• 14 weeks paid Parental Leave

Australian Unity is an Equal Opportunity employer, and we encourage applications from all members of the community, including people of Aboriginal and Torres Strait Islander descent, culturally and linguistically diverse backgrounds and, mature aged people. To view our Reconciliation Action Plan, please click https://www.australianunity.com.au/about-us/reconciliation-action-plan