Care Partner

Australian Unity Limited; Mudgee; Hybrid; AUD 47,000 - 63,000; Full time

Benefits offered by this job

Flexible work hours

Hybrid work model

Up to $45.56 per hour plus superannatu

Work-life balance

Job summary

Australian Unity is seeking a Community Services professional to support SAH customers in a permanent full-time, hybrid role in Mudgee. The role combines client visits, Branch days (3) and work-from-home (2).

You will deliver person-centred care and coordinate across teams to optimise outcomes. The position requires experience in community health or aged care, strong communication skills, and the ability to manage care plans, documentation and funding considerations with empathy and

Qualifications

• Experience in community, aged care, disability or health services, including case management and coordinating multidisciplinary care.
• Strong customer focus and empathy in sensitive conversations with professionalism.
• Knowledge of funding streams, quality standards, audit requirements and care transitions.

Responsibilities

• Build trusted relationships with customers and support them to achieve their goals at home.
• Conduct onboarding assessments, develop holistic care plans, coordinate multidisciplinary services and complete customer reviews as needs change.
• Collaborate with clinical teams, families and external providers to deliver safe, person-centred care and achieve optimal customer outcomes.
• Support customers through care transitions, including hospital discharge, changes in health needs and offboarding activities where required.
• Identify unmet needs, optimise funding utilisation and support access to services that enhance customer outcomes.
• Recognise and elevate customer risks, safeguarding concerns and changing care needs through appropriate pathways.
• Maintain accurate customer records in enterprise systems and contribute to quality, compliance and continuous improvement activities.
• Promote safety, quality and person-centred care across all aspects of service delivery.

Skills

Customer focus

Communication skills

Case management

Multidisciplinary coordination

Education

Certificate IV in Community Services

Diploma in Community Services

Tools

Microsoft Office

CRM systems

Job description

At Australian Unity, we're reimagining how health and care are delivered in our local communities. By working together differently, we help customers live healthier, more independent and fulfilling lives while staying connected to supportive communities.

About the role:

This is a Permanent Full-Time opportunity offering flexibility and a great work-life balance.

• Flexible work hours: 8:30am - 4:30pm or 9:00am - 5:00pm, Monday to Friday
• Attractive remuneration -Up to $45.56 per hour plus superannuation
• Hybrid role combining client visits, Branch office days (Mudgee- 3 days) & WFH (2 days )
• Supporting SAH customers.

Key Accountabilities:

• Build trusted relationships with customers and support them to achieve their goals at home.
• Conduct onboarding assessments, develop holistic care plans, coordinate multidisciplinary services and complete customer reviews as needs change.
• Collaborate with clinical teams, families and external providers to deliver safe, person-centred care and achieve optimal customer outcomes.
• Support customers through care transitions, including hospital discharge, changes in health needs and offboarding activities where required.
• Identify unmet needs, optimise funding utilisation and support access to services that enhance customer outcomes.
• Recognise and elevate customer risks, safeguarding concerns and changing care needs through appropriate pathways.
• Maintain accurate customer records in enterprise systems and contribute to quality, compliance and continuous improvement activities.
• Promote safety, quality and person-centred care across all aspects of service delivery.

What You'll Bring:

• Experience in community, aged care, disability or health services, including case management and coordinating multidisciplinary care.
• Strong customer focus, with the ability to build trusted relationships and navigate sensitive conversations with empathy and professionalism.
• Excellent communication skills and confidence using Microsoft Office and customer management systems.
• Knowledge of funding streams, quality standards, audit requirements and care transitions, including discharge planning.
• Strong decision-making, problem-solving, time management, and prioritisation skills in a fast-paced environment.
• A collaborative mindset, with the ability to work effectively across multidisciplinary teams, families, clinicians and external providers.
• Relevant qualifications in Community Services, Aged Care or a related discipline (Certificate IV or Diploma desirable).

Why work for Australian Unity?

• Additional Leave benefits including Community, Wellbeing & Deep Listening Leave
• Flexible Work Options -hybrid role combining client visits, Branch days & WFH as part of your week
• Career development with full access to LinkedIn Learning & internal opportunities
• Staff discounts across our insurance products as well as our travel and retail partners
• Fitness Passport - discounted access to 1,500+ gyms & facilities
• Novated Car Leasing options through our partners Maxxia or Flair Cars
• 14 weeks paid Parental Leave

Australian Unity is an Equal Opportunity employer, and we encourage applications from all members of the community, including people of Aboriginal and Torres Strait Islander descent, culturally and linguistically diverse backgrounds and, mature aged people. To view our Reconciliation Action Plan, please click https://www.australianunity.com.au/about-us/reconciliation-action-plan