Care Operations & Rostering Specialist

Beata Homecare; City of Melbourne; On-site; AUD 60,000 - 80,000; Full time

Job summary

Beata Homecare, based in Melbourne, is seeking an proactive Support Officer to join the administration and workforce coordination team, supporting rostering, service coordination and payroll processes. You’ll be a clear communicator, highly organised and able to manage competing priorities while providing compassionate service to clients, families and staff.

This full-time role in Mount Waverley involves occasional client visits, compliance checks and contributing to continuous improvement

Qualifications

• Certificate III in Individual Support, or an equivalent or higher qualification in aged care, disability or community services.
• Experience in administration or staff support within aged care, disability or community services.
• Proficiency with Microsoft Office and client or staff management systems.
• Current Australian Driver Licence and access to a reliable, insured vehicle.
• Current and valid NDIS Worker Screening Check or National Police Check.
• Current First Aid and CPR certificates.
• Experience in rostering or workforce coordination.
• Knowledge of relevant aged care, NDIS and Fair Work requirements.
• Experience preparing reports and supporting quality improvement activities.

Responsibilities

• Manage and finalise rosters, identify coverage gaps and assist with staff shortages and scheduling changes.
• Optimise rosters and staff allocation to improve utilisation, minimise avoidable service gaps and financial losses, and monitor relevant working hours restrictions.
• Approve, reconcile and verify staff shifts, and assist with preparing accurate payroll data.
• Prepare and verify service data for client invoicing and billing.
• Provide general administrative support, including managing correspondence, phone calls, enquiries and records, and maintain an organised, well-equipped and professional office environment.
• Communicate professionally and empathetically with clients, families, care staff and service providers, escalating concerns where appropriate.
• Assist with preparing, formatting and distributing documents, reports, meeting materials and training resources, including those relating to service delivery, cancellations, staff utilisation, compliance and service quality.
• Monitor staff screening checks, certifications and training requirements, and follow up on renewals.
• Conduct care staff check-ins, observations during client visits, documentation reviews and quality spot checks, providing feedback to support staff development and escalating concerns as directed.
• Assist with staff onboarding, training coordination, team meetings and performance management processes as directed.
• Document and elevate incidents, hazards, complaints and service issues, and support follow-up activities.
• Identify opportunities for improvement, reduce operational risks and improve service delivery by supporting continuous improvement activities, system and process rollouts, and basic technology troubleshooting.
• Maintain privacy, confidentiality and accurate records in accordance with organisational policies and relevant requirements.

Skills

Customer service

Communication

Time management

Organised

Problem solving

Education

Certificate III in Individual Support

Tools

Microsoft Office

Staff management systems

Job description

Beata Homecare, based in Melbourne, is seeking an proactive Support Officer to join the administration and workforce coordination team, supporting rostering, service coordination and payroll processes. You’ll be a clear communicator, highly organised and able to manage competing priorities while providing compassionate service to clients, families and staff.

This full-time role in Mount Waverley involves occasional client visits, compliance checks and contributing to continuous improvement