Care Coordinator - Mental Health

Proveda; Sydney; Hybrid; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Best Workplace Award 2025 (Xref)

Salary packaging benefits up to $15,9k

Monthly morning teas & active social

Flexible working after training

Wellness day

Paid parental leave 12 weeks

Learning & Development

Employee Assistance Program

Free onsite parking

Job summary

Proveda is seeking a dynamic Care Coordinator to provide person-centred care coordination and service navigation for older people, those with dementia, disabilities and those with complex health needs in the Northern Sydney Region.

The role focuses on assessing needs, developing support plans, coordinating services and collaborating with families, carers and health professionals to ensure access to appropriate supports.

Qualifications

• Qualifications in Psychology, Social Work, Nursing, Social Sciences or a related discipline, or equivalent experience.
• Experience in care coordination, case management or service navigation within health, aged care, disability or community services.
• A strong understanding of person-centred practice, strengths-based approaches and recovery-oriented service delivery.
• Excellent communication, relationship-building and stakeholder engagement skills.
• The ability to work independently, manage competing priorities and maintain accurate records and documentation.
• A commitment to delivering high-quality customer outcomes and upholding Proveda's values of People, Integrity, Action, Courage and Sustainability.

Responsibilities

• Assess customer needs, develop support plans and coordinate services to help customers achieve their goals.
• Work collaboratively with customers, families, carers, health professionals and community organisations to ensure access to appropriate supports and services.
• Apply a strengths-based and recovery-oriented approach to build independence, enhance wellbeing and support customers to navigate complex health, aged care, disability and community service systems.
• The Care Coordinator will also work with others in the community to ensure the desired and necessary care and support is provided to the client and advocate for systemic changes to occur when a clear and persistent issue arises.

Skills

Communication skills

Stakeholder engagement

Independent work

Record keeping

Care coordination

Education

Psychology / Social Work / Nursing / Social Sciences degree

Job description

Proveda is one of the largest community-led organisations in the Northern Sydney Region, providing independent and impartial information, advice and guidance services to older people, those with dementia, people with disabilities, severe and persistent mental illness as well as those with complex health needs. We work with people, their families and communities.

Proveda is seeking a dynamic and experienced person to assist people to successfully navigate the care and support system, implement their NDIS & Home Care Plan and to enhance their ability to access the support/s they require.

About the Role

The Care Coordinator - Generalist provides person-centred care coordination and service navigation to support individuals, families and carers to access the services and supports they need.

The Care Coordinator facilitates a seamless experience for customers by listening carefully to their enquiry, taking appropriate steps to resolve issues and queries, and following up with customers to ensure that their needs have been met.

This role is a maximum-term contract until 30 June 2027.

Working within a teaming framework, the Care Coordinator provides high quality care navigation services by:

Assess customer needs, develop support plans and coordinate services to help customers achieve their goals.

Work collaboratively with customers, families, carers, health professionals and community organisations to ensure access to appropriate supports and services.

Apply a strengths-based and recovery-oriented approach to build independence, enhance wellbeing and support customers to navigate complex health, aged care, disability and community service systems.

The Care Coordinator will also work with others in the community to ensure the desired and necessary care and support is provided to the client and advocate for systemic changes to occur when a clear and persistent issue arises.

About You

Qualifications in Psychology, Social Work, Nursing, Social Sciences or a related discipline, or equivalent experience.

Experience in care coordination, case management or service navigation within health, aged care, disability or community services.

A strong understanding of person-centred practice, strengths-based approaches and recovery-oriented service delivery.

Excellent communication, relationship-building and stakeholder engagement skills.

The ability to work independently, manage competing priorities and maintain accurate records and documentation.

A commitment to delivering high-quality customer outcomes and upholding Proveda's values of People, Integrity, Action, Courage and Sustainability.

We are only screening those applicants who have the legal rights to work in Australia including Australian or New Zealand citizens or Australian permanent residents.

Join a viable and successful community-based organisation with a clear purpose and a passion to have a telling impact on people's lives.

We value our employees and offer a range of staff benefits including:

• Nominated Best Workplace Award 2025 (Xref)
• A competitive remuneration and access to up to $15,900 NFP salary packaging benefits per annum
• Monthly morning teas and an active social club.
• Work with a passionate, committed and supportive team.
• Flexible working available (WFH) after initial training period
• Access to one paid wellness day per annum
• Access 12 weeks paid parental leave
• Learning and Development opportunities
• Our Employee Assistance Program aims to confidentially enhance the emotional, mental and general wellbeing of our employees for both professional and personal issues and offer support.
• Free onsite parking