Care Navigator, Help aHead Caringbah

Grand Pacific Health; Sydney; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Flexible work

Monthly RDO

PD & supervision

Salary packaging

Staff conference

Parental leave

EAP

Job summary

Grand Pacific Health in New South Wales is seeking a Care Navigator for the Caringbah Help aHead service. This full-time fixed-term role collaborates with a team to connect clients to specialist, clinical or community supports and to facilitate timely referrals.

You will work with people and their families, addressing barriers to access, providing information and education, and supporting inclusion of carers.

Qualifications

• A tertiary qualification in a relevant discipline.
• Recovery-oriented approach aligned with national frameworks.
• Understanding of health and wellbeing needs of people with mental health or substance use problems.
• Ability to engage with consumers and families to provide care navigation and referral support.

Responsibilities

• Provide person-centred, practical support by connecting consumers with services.
• Facilitate access to care and ensure linkage to the right services.
• Collaborate with mental health professionals and external providers to deliver holistic care.
• Address barriers by sharing information, education, and warm referrals.
• Support consumers throughout their journey as a key contact.

Skills

Mental health expertise

Recovery orientation

Consumer engagement

Care navigation

Education

Tertiary qualification in relevant discipline

Job description

About The Role

This is a full-time opportunity, fixed term until the 30th June 2027, with possibility for extension.

About The Role

This is a full-time opportunity, fixed term until the 30th June 2027, with possibility for extension. The Care Navigator, Help aHead Caringbah, works alongside the person to connect to specialist, clinical or community supports as needed. The Care Navigator delivers practical support through information sharing and education, identifying and addressing barriers to access and facilitating warm referrals, ensuring people are linked to the right service at the right time. In partnership with the person, the Worker also explores who else is important or impacted in the person’s life, and supports inclusion of family, carers and other key people where the person chooses. This role may include extended hours as the service operates Monday - Friday, with some extended hours on these days (up to 7pm - two days per week).

Benefits & Perks

• A positive work culture by offering flexible work arrangements that support your wellbeing
• Full-time positions have the option to enjoy a monthly RDO
• Ongoing professional development and supervision
• Increase your take home pay by salary packaging up to $15,900 + $2,650 meals and entertainment
• GPH Staff Conference
• Employer paid parental leave on top of the government PPL Scheme
• Free and confidential Employee Assistance Program

Duties

• Provide person-centred, practical support by connecting consumers with appropriate services and community supports.
• Facilitate access to care, ensuring consumers are linked to the right services at the right time.
• Work collaboratively with a team of mental health professionals and external service providers to deliver integrated and holistic care.
• Address barriers to accessing services by sharing information, providing education, and facilitating warm referrals.
• Support consumers throughout their journey, acting as a key point of contact.

Skills & Experience

• A tertiary qualification in a relevant discipline, and/or extensive experience in mental health, health, community services or social sciences.
• Demonstrated commitment to working from a recovery orientation, in line with the National Framework for Recovery Oriented Mental Health Services.
• Demonstrated understanding of the health and wellbeing needs of people with mental health and/or substance use problems.
• Demonstrated ability to engage with consumers and their families or carers to provide care navigation and referral support.

About Grand Pacific Health

What we care about most is supporting healthier, happier, more connected communities across NSW and the ACT. We’re a for-purpose organisation delivering high-quality, low- or no-cost physical, mental and social health services. With over 25 locations across NSW and ACT we are a passionate team we’re here for everyone, especially those experiencing or at greater risk of disadvantage.

Applications close: 20 September 2026 Shortlisting may begin prior to the closing date.

For more information contact: Bec Bennett, Service Manager, Caringbah Help aHead, [e-mail], 0412 460 175

Our Commitment to Inclusion

We welcome applications from people with lived experience, Aboriginal and Torres Strait Islander communities, LGBTQIA+ communities, people from culturally diverse backgrounds, and people with disability.