Care Coordinator - Aged Care & Home Care

Tradewind Australia Pty; Sydney; On-site; AUD 85,000 - 95,000; Full time

Benefits offered by this job

Hybrid working

Bonuses

Career development

Great team environment

Job summary

Tradewind Australia is seeking a Care Coordinator to support older Australians in staying independent at home. This role balances office collaboration in Dee Why with structured time at home, and includes performance bonuses based on contribution to client outcomes.

You will manage client services, budgets, and care plans, while coordinating carers and clinical staff to ensure smooth service delivery and a standout client experience.

Qualifications

• Experience in aged care or home care coordination.
• Strong relationship-building and communication skills.
• Initiative, sound judgement and the ability to prioritise.

Responsibilities

• Build trusted relationships with clients and families, respond to enquiries and coordinate services.
• Help clients navigate Support at Home budgets and care arrangements.
• Coordinate support workers, schedules and service delivery as needs change.
• Resolve concerns, escalate clinical matters when needed and keep records accurate.
• Support onboarding of new clients and contribute to a positive client experience.

Skills

Care coordination

Client relationships

Communication

Time management

Client management systems

Tools

Client management systems

Job description

Care Coordinator - Aged Care & Home Care

Dee Why NSW | Permanent, Full-time | Hybrid

$85,000-$95,000 + super | $100k+ potential annual earnings with bonuses

Genuine hybrid flexibility - enjoy a balance of working from home and connecting with your team in the office.
Be rewarded for your contribution - performance bonuses that recognise the difference you make.
A team you'll enjoy being part of - energetic, collaborative and supportive, with opportunities to keep developing your career.

What's on offer?

You've built your experience in care coordination. Now you're looking for a role that gives you the flexibility, trust and recognition to make the most of it.

Tradewind is recruiting for an opportunity as a Care Coordinator where you're trusted to take ownership, supported by a team that works together and rewarded for your contribution.

Here's what you can look forward to:

• Strong earning potential: $85k-$95k + bonus + super. You'll receive an individual bonus, plus shared team bonuses linked to performance.
• Genuine hybrid working: Split your week between home and the Dee Why office, generally spending three days in the office and 2 from home. Enjoy the independence of working from home while staying connected with your colleagues and clients.
• Development that matters to you: Have a course or training opportunity that would help you grow? You'll be encouraged to discuss relevant professional development with leadership
• A great team environment: Join an energetic, communicative team that shares responsibility, supports one another and values people who follow through on their commitments.

About the opportunity

The organisation supports older Australians to remain independent and receive quality care in their own homes.

As a Care Coordinator, you'll help clients and families navigate their home care services, understand their budgets and ensure their care arrangements run smoothly.

Unlike traditional fixed-caseload models, this team takes a shared approach to managing enquiries and service requests. You'll have the autonomy to take ownership of matters as they arise, working alongside other coordinators, support workers and clinical professionals to see them through to resolution.

It's a role for someone who enjoys variety, can think on their feet and takes pride in delivering a great client experience.

What you'll be doing

• Building trusted relationships with clients and families, responding to enquiries and coordinating services.
• Helping clients navigate their Support at Home budgets, care arrangements and available services.
• Coordinating support workers, schedules and service delivery as client needs change.
• Resolving concerns, escalating clinical matters appropriately and maintaining accurate client records.
• Supporting new client onboarding and contributing to a positive, responsive client experience.

About you

You understand the realities of care coordination. You know that no two days are the same, priorities can change quickly and good communication makes all the difference.

You'll bring:

• Experience in aged care, home care or care coordination, with a sound understanding of client services and care delivery.
• Strong relationship-building and communication skills, with the confidence to manage challenging conversations.
• Initiative, sound judgement and the ability to prioritise independently and follow through on commitments.
• Basic computer skills and the willingness to learn new client management systems.

A current driver's licence, NDIS Worker Screening Clearance and First Aid/CPR certification.
Relevant qualifications are welcomed, although practical experience and demonstrated capability are particularly important.

Applicants must have Australian working rights and be able to meet the relevant screening and compliance requirements.

Tradewind Australia is committed to equal employment opportunity and welcomes applications from people of all backgrounds.