Care Co-ordinator — Integrated Urgent Care Operations Lead

Integrated Care 24; Ipswich City; On-site; AUD 57,000 - 64,000; Full time

Benefits offered by this job

NHS Pension

Bank Holiday premiums

Annual leave 25 days

Family leave

Employee assistance program

Discount platform

Blue Light Card discounts

Job summary

Integrated Care 24 (IC24) is seeking Care Co-Ordinators to support NHS 111, Clinical Assessment Service (CAS) and Out of Hours teams. You will own an allocated service area, manage queues, deploy resources and help colleagues deliver safe, timely patient care.

This fast-paced role requires flexible working across shifts, strong communication and problem-solving skills, and the ability to identify risks and escalation needs.

Qualifications

• Experience coordinating service flow in a fast-paced environment.
• Ability to identify staffing gaps and escalate risks.
• Excellent communication with clinical and operational colleagues.

Responsibilities

• Monitor queue activity and patient demand to maintain service performance.
• Provide guidance to frontline colleagues to ensure support for safe patient care.
• Monitor service performance and escalate concerns as needed.
• Identify staffing gaps and communicate with leaders to ensure cover.
• Identify and escalate risks related to service delivery and patient safety.
• Work with clinical colleagues to ensure clear handovers and collaboration.
• Contribute ideas to improve service delivery and patient experience.

Skills

Communication skills

Organisational skills

Problem solving

Teamwork

Decision making under pressure

Job description

Integrated Care 24 (IC24) is seeking Care Co-Ordinators to support NHS 111, Clinical Assessment Service (CAS) and Out of Hours teams. You will own an allocated service area, manage queues, deploy resources and help colleagues deliver safe, timely patient care.

This fast-paced role requires flexible working across shifts, strong communication and problem-solving skills, and the ability to identify risks and escalation needs.