Care Advisor, Support at Home

Better Health Network; City of Melbourne; On-site; AUD 70,000 - 95,000; Full time

Benefits offered by this job

Salary packaging benefits

Professional development

Collaborative team culture

Meaningful impact

Job summary

Better Health Network in Melbourne is seeking a Care Advisor to coordinate services for older people under the Support at Home program, ensuring person-centred care, timely services, and alignment with client goals.

You will work with clients, families, providers and clinical teams, manage a caseload, monitor wellbeing and budgets, and maintain compliant documentation—contributing to a values-driven not-for-profit that supports communities.

Qualifications

• Certificate IV or Diploma in Community Services, Ageing Support, Disability, Diploma of Nursing (Enrolled Nurse) or equivalent.
• Experience in aged care, community care or case management.
• Experience with Home Care Packages or Support at Home programs.

Responsibilities

• Build positive relationships with clients, families and carers.
• Support clients to understand available services and navigate the aged care system.
• Coordinate support services and monitor service delivery for timely, appropriate care.
• Manage an allocated caseload and conduct regular client reviews.
• Monitor client wellbeing and escalate changes in circumstances as needed.
• Liaise with service providers, health professionals and community supports.
• Monitor budgets and explain funding and options to clients.
• Maintain accurate documentation and ensure compliance with aged care standards.

Skills

Communication skills

Relationship management

Problem solving

Organisational skills

Independent work

Education

Certificate IV or Diploma in Community Services/Ageing Support/Disability/Diploma of Nursing (Enrolled Nurse)

Job description

Make a real difference in your community.

The Support at Home Program aims to support older people to maintain their independence, health, wellbeing and quality of life by delivering person-centred, coordinated care and services in the home. The program promotes wellness, reablement, choice and control, ensuring older people receive the right support at the right time to remain safely connected to their communities and live at home for as long as possible.
We’re looking for a compassionate and experienced Care Advisor to join our Support at Home team.

In this rewarding role, you'll work alongside older people, their families and carers to coordinate services that help clients remain safe, independent and connected to their community for as long as possible.

As a not-for-profit organisation, Better Health Network supports people and families at different stages of life and works with communities to strengthen health and wellbeing. We believe that better health and wellbeing is built around community.

About the role

As a Care Advisor, you'll provide care coordination and ongoing support to older people receiving Support at Home services.

You'll work closely with clients, families, service providers and clinical teams to ensure services are responsive, person-centred and aligned with each client's goals and changing needs.

Your responsibilities will include:

• Building positive and trusting relationships with clients, families and carers.
• Supporting clients to understand available services and navigate the aged care system.
• Coordinating support services and monitoring service delivery to ensure clients receive timely and appropriate care.
• Managing an allocated caseload and conducting regular client reviews.
• Monitoring client wellbeing, identifying changes in circumstances and escalating concerns where required.
• Liaising with service providers, health professionals and community supports to deliver positive client outcomes.
• Monitoring service budgets and supporting clients to understand funding and service options.
• Maintaining accurate documentation and ensuring compliance with aged care standards and organisational requirements.

About you

You're someone who enjoys helping older people achieve their goals and remain living independently at home.

You're experienced in this role, have strong relationship-building skills, excellent organisational abilities and a genuine commitment to providing high-quality client care.

To be successful, you'll bring:

• A Certificate IV or Diploma in Community Services, Ageing Support, Disability, Diploma of Nursing (Enrolled Nurse), or equivalent experience.
• Experience working in aged care, community care or case management.
• Experience supporting older people living in the community, ideally within Home Care Packages or Support at Home programs.
• Knowledge of the aged care sector and Support at Home program.
• Strong communication, problem-solving and relationship-management skills.
• Experience managing service budgets and coordinating supports.
• The ability to work independently while contributing positively to a team environment.
• Strong computer skills, with experience using aged care systems viewed favourably.

At BHN, you'll join a values-driven organisation that genuinely cares about its people and the communities it serves. We offer:

• Salary packaging benefits to increase your take-home pay
• Professional development and learning opportunities
• A collaborative and supportive team culture
• The opportunity to make a meaningful impact every day

Location

This role is primarily based in St Kilda at the Victorian Pride Centre, with occasional travel to other BHN locations and client homes as required.

We value Accountability, Collaboration, Respect and Courage, and we strive to create an inclusive workplace that welcomes people from all backgrounds and experiences.

Pre-employment checks include a National Police Check, Working with Children Check, Immunisation checks, evidence of the right to work in Australia and other aged care compliance requirements.