Care Advisor ( Care Partner)

Uniting AgeWell Limited; Tasmania; On-site; AUD 39,000 - 52,000; Full time

Benefits offered by this job

Free parking

Above award rates

Salary packaging

Annual leave loading

Career pathways

Employee Assistance Program

Enhanced parental leave

Location options

Not-for-profit values-based

Job summary

Uniting AgeWell Limited is seeking a dedicated Care Advisor (Case Manager) for the Barwon Home Care Program. You will manage your own client caseload, champion independence, and support older people to live confidently at home.

Initially based in Belmont, relocating to Waurn Ponds, with a full-time, 9am–5pm, Monday–Friday schedule. You will assess needs, develop care plans, coordinate services, and collaborate with healthcare providers and community services to achieve positive outcomes in line

Qualifications

• Experience in Case Management within Aged Care or Community services.
• Ability to coordinate and deliver home care or similar services.
• Experience in clinical or allied health settings is desirable.
• Strong communication and customer service skills for stakeholder interactions.

Responsibilities

• Conduct initial assessments of prospective clients and develop care plans.
• Manage budgets and ensure services are delivered within financial constraints.
• Coordinate service delivery with Care Organisers and external providers.
• Liaise with healthcare professionals, social workers, and community services.
• Facilitate client pathways through case discussions, reviews and incident management.
• Maintain accurate records of assessments, plans, services and changes.

Skills

Case Management

Aged care coordination

Clinical setting experience

Customer service excellence

Job description

About Us:

At Uniting AgeWell, our focus is on supporting older people to experience a sense of wellbeing, choice and independence in their lives, to feel valued members of their community and to have easy access to the community or residential services they need to live the life they want. With a range of services in many locations in Victoria and Tasmania, our 5000 staff and 600 volunteer staff are committed to high quality services and care.

Uniting AgeWell provide a workplace culture based on the BEST philosophy – Believe, Excel, Support and Trust – underpinned by our values of Kindness, Respect, Integrity, Innovation and Inclusion, and our customer service charter and promise that shape and inform all that we do. More information can be found on the Uniting AgeWell website - www.unitingagewell.org

Why choose Uniting AgeWell

• Easy to access with public transport and free on/off site parking
• Above award hourly rates
• Salary packaging benefit up to $15,900 + $2,650 annually
• Annual Leave loading
• Career pathways, education and training opportunities
• Comprehensive Employee Assistance Program available 24/7 for our staff
• Enhanced Parental Leave options
• Location options - move within our Uniting AgeWell network (Victoria and Tasmania)
• Not for profit, values-based organisation

About the role:

As a Care Advisor (Case Manager) with our Barwon Home Care Program, you’ll jump into a fast‑paced, purpose-driven role where you can make a real difference every single day. You’ll take the lead on your own caseload of clients, championing their independence and empowering them to continue living confidently and comfortably in their own homes.

You’ll initially be based in our Belmont office before relocating to our brand-new Waurn Ponds office in December, joining a vibrant and supportive team that’s passionate about positive outcomes and community impact.

This is a full-time role, Monday to Friday, 9am to 5pm, giving you the perfect balance of stability, teamwork and truly meaningful work.

Key elements of the role include:

• Performing initial assessments of prospective clients, identifying core needs and developing care plans that align with the participants assessed need
• Managing budgets and ensuring services are delivered within financial constraints
• Working closely with Care Organisers to coordinate the delivery of services as outlined in the care plan
• Liaising with referring healthcare providers, allied health professionals, social workers, and community services
• Facilitating effective client pathway support through case discussions, case conferences, and feedback reviews, including incident management and complaint resolution
• Maintaining accurate and up-to-date records of client assessments, care plans, services provided, and any changes or incidents.
• Coordinating services within business guidelines
• Ensuring all service delivery meets the Aged Care Quality Standards and maintains accurate records for program audits

About You

You are a supportive, friendly, and highly organised individual with strong time‑management, leadership and customer service skills. You thrive in a dynamic, innovative environment and love being part of a skilled, committed team that genuinely believes in the quality of care they deliver. You bring a positive attitude, a collaborative spirit, and a passion for making a difference. You also have:

• Demonstrated skills and experience in Case Management
• Experience and expertise in the coordination and provision of Aged and Community services; Support at Home experience highly desirable
• Experience and expertise in working in a Clinical or Allied Health setting
• A genuine desire to deliver outstanding customer service in all stakeholder interactions
• Strong communication and interpersonal skills with a focus on building and fostering meaningful relationships
• Are committed to being part of a workplace culture based on the BEST way of life (Believe, Excel, Support and Trust)

Essentials for working in Aged Care:

• A current Working With Children or willingness to obtain one
• Current and ongoing flu vaccinations
• Australian working rights
• Ability to pass a national police clearance

Aboriginal and Torres Strait Islander peoples are encouraged to apply for this role.

You can access the position description here: Care Advisor PD.pdf

For more information please contact the Recruitment Team at [e-mail].

Only shortlisted candidates will be contacted. We look forward to hearing from you!