Care Advisor

Uniting AgeWell; Greater Bendigo; On-site; AUD 34,000 - 48,000; Part time

Benefits offered by this job

Above award hourly rates

Salary packaging benefit up to $15,900

Salary packaging up to $2,650 annually

Annual Leave loading

Career pathways and training

Employee Assistance Program 24/7

Enhanced Parental Leave options

Location options within Uniting AgeWe?

Not for profit, values-based

Job summary

Uniting AgeWell Limited is seeking a Care Advisor to support older people in Bendigo, delivering person-centred care at home. Based in our Bendigo office, you will manage a caseload, build relationships, and coordinate services to promote independence and wellbeing.

The role is permanent part-time (30 hours/week across four days) with duties including assessments, care planning, referrals, and ongoing client support. Applicants must have relevant certificates and a valid Victorian Driver Licence.

Qualifications

• Experience delivering person-centred, goal-focused support within aged care, health, community services, allied health or disability
• Experience conducting assessments and developing care plans
• Knowledge of Consumer Directed Care principles and person-centred practice
• Strong communication and relationship-building skills with clients, families and health professionals
• Good organisational skills and ability to manage competing priorities while maintaining records
• Understanding of privacy, safety and professional responsibilities in a care environment

Responsibilities

• Build trusted relationships with clients and families through regular contact and support
• Conduct assessments and develop personalised care plans
• Review and adjust care plans as client needs change
• Coordinate services and referrals for seamless, client-focused care
• Support clients in decision-making about services, goals and budgets
• Monitor wellbeing and identify emerging risks or support needs
• Collaborate with health professionals and community services for positive outcomes
• Maintain accurate records and documentation across a diverse caseload
• Respond to client feedback, incidents and concerns professionally
• Deliver exceptional customer service to promote independence at home

Skills

Caseload management

Person-centred care

Assessments

Care planning

Communication

Documentation

Compliance

Independent with teamwork

Job description

At Uniting AgeWell, we support older people to live with choice, independence and dignity. Through our community and residential services across Victoria and Tasmania, we help older people stay connected to their communities and continue living the life they choose.

With more than 5,500 employees and 600 volunteers, we are committed to delivering high-quality care and services that make a genuine difference.

Our culture is built on our BEST philosophy - Believe, Excel, Support and Trust - and guided by our values of Kindness, Respect, Integrity, Innovation and Inclusion.

Why choose Uniting AgeWell

• Above award hourly rates
• Salary packaging benefit up to $15,900 + $2,650 annually
• Annual Leave loading
• Career pathways, education and training opportunities
• Comprehensive Employee Assistance Program available 24/7 for our staff
• Enhanced Parental Leave options
• Location options - move within our Uniting AgeWell network (Victoria and Tasmania)
• Not for profit, values-based organisation

About the role

Working within the Loddon Mallee South Support at Home Program, you will be based in our Bendigo office and play a key role in supporting older people to live independently in their own homes.

As a Care Advisor, you will manage a caseload of clients, working closely with them, their families and support networks to identify goals, develop personalised care plans and coordinate services that promote wellbeing, choice and independence.

This permanent part-time position offers 30 hours per week, worked across four week days.

Duties may include:

• Building trusted relationships with clients and their families through regular contact and support
• Conducting assessments and developing personalised care plans that promote independence, wellbeing and choice
• Reviewing and adjusting care plans as client needs change
• Coordinating services and referrals to ensure seamless, client-focused care
• Supporting clients to make informed decisions about their services, goals and budgets
• Monitoring client wellbeing and identifying emerging risks or support needs
• Working closely with health professionals and community services to achieve positive outcomes
• Managing a diverse caseload while maintaining accurate records and documentation
• Responding to client feedback, incidents and concerns with professionalism and empathy
• Delivering exceptional customer service while supporting older people to live independently at home

About you

You are passionate about supporting older people to live independently and achieve their goals. You enjoy building meaningful relationships, navigating complex situations and delivering high-quality, person-centred support.

We're looking for someone with:

• Experience managing client caseloads and delivering person-centred, goal-focused supportwithin the aged care, health, community services, allied health or disability sectors
• Experience conducting assessments, developing care plans, coordinating services and reviewing client outcomes
• A strong understanding of Consumer Directed Care principles and person-centred practice
• Excellent communication and relationship-building skills, with the ability to work collaboratively with clients, families, health professionals and service providers
• Strong organisational skills and the ability to manage competing priorities while maintaining accurate records and documentation
• A sound understanding of compliance, privacy, safety and professional responsibilities within a care environment
• The ability to work independently while contributing positively to a collaborative team environment
• A commitment to our BEST philosophy of Believe, Excel, Support and Trust

You must have, or be willing to obtain:

• Current First Aid and CPR certificates
• A Victorian Driver Licence
• Access to a reliable, registered and insured vehicle for work-related travel
• A Victorian Working With Children Check (Employee)
• Current and ongoing flu vaccination
• A National Police Check

We warmly welcome applications from Aboriginal and Torres Strait Islander peoples.