Care Advisor

Uniting AgeWell Limited; Ballarat; On-site; AUD 34,000 - 48,000; Full time

Benefits offered by this job

Above award hourly rates

Salary packaging benefit up to $15,900

Annual Leave loading

Career pathways and training

24/7 Employee Assistance Program

Enhanced Parental Leave

Location options across Victoria and/T

Not-for-profit values-based workplace

Job summary

Uniting AgeWell Limited is seeking a dedicated Care Advisor to support older Australians to live independently at home. Based in Ballarat, you will manage a caseload, develop personalised care plans and coordinate services with families and health professionals to promote wellbeing, choice and safety.

You will conduct assessments, review plans and build trusting relationships, ensuring accurate records and responsive service delivery.

Qualifications

• Experience managing client caseloads and delivering person-centred, goal-focused support.
• Experience conducting assessments, developing care plans, coordinating services and reviewing client outcomes.
• Strong understanding of Consumer Directed Care principles and person-centred practice.
• Excellent communication and relationship-building skills with clients, families, health professionals and service providers.
• Strong organisational skills and ability to manage competing priorities while maintaining accurate records and documentation.
• Sound understanding of compliance, privacy, safety and professional responsibilities within a care environment.
• Ability to work independently while contributing positively to a collaborative team environment.
• Commitment to our BEST philosophy of Believe, Excel, Support and Trust.

Responsibilities

• Building trusted relationships with clients and their families through regular contact and support.
• Conducting assessments and developing personalised care plans that promote independence, wellbeing and choice.
• Reviewing and adjusting care plans as client needs change.
• Coordinating services and referrals to ensure seamless, client-focused care.
• Supporting clients to make informed decisions about their services, goals and budgets.
• Monitoring client wellbeing and identifying emerging risks or support needs.
• Working closely with health professionals and community services to achieve positive outcomes.
• Managing a diverse caseload while maintaining accurate records and documentation.
• Responding to client feedback, incidents and concerns with professionalism and empathy.
• Delivering exceptional customer service while supporting older people to live independently at home.

Skills

Caseload management

Person-centred care

Communication skills

Organisational skills

Education

First Aid & CPR

Victorian Driver Licence

Working With Children Check

Flu vaccination

Australian working rights

National Police Check

Job description

About Us

At Uniting AgeWell, we support older people to live with choice, independence and dignity. Through our community and residential services across Victoria and Tasmania, we help older people stay connected to their communities and continue living the life they choose.

With more than 5,500 employees and 600 volunteers, we are committed to delivering high-quality care and services that make a genuine difference.

Our culture is built on our BEST philosophy - Believe, Excel, Support and Trust - and guided by our values of Kindness, Respect, Integrity, Innovation and Inclusion.

Why choose Uniting AgeWell

• Above award hourly rates
• Salary packaging benefit up to $15,900 + $2,650 annually
• Annual Leave loading
• Career pathways, education and training opportunities
• Comprehensive Employee Assistance Program available 24/7 for our staff
• Enhanced Parental Leave options
• Location options - move within our Uniting AgeWell network (Victoria and Tasmania)
• Not for profit, values-based organisation

About the role

Working within the Grampians Home Care Program, you will be based in our Ballarat office and play a key role in supporting older people to live independently in their own homes.

As a Care Advisor, you will manage a caseload of clients, working closely with them, their families and support networks to identify goals, develop personalised care plans and coordinate services that promote wellbeing, choice and independence.

This is a full-time position working Monday to Friday.

Duties may include:

• Building trusted relationships with clients and their families through regular contact and support
• Conducting assessments and developing personalised care plans that promote independence, wellbeing and choice
• Reviewing and adjusting care plans as client needs change
• Coordinating services and referrals to ensure seamless, client-focused care
• Supporting clients to make informed decisions about their services, goals and budgets
• Monitoring client wellbeing and identifying emerging risks or support needs
• Working closely with health professionals and community services to achieve positive outcomes
• Managing a diverse caseload while maintaining accurate records and documentation
• Responding to client feedback, incidents and concerns with professionalism and empathy
• Delivering exceptional customer service while supporting older people to live independently at home

About you

You are passionate about supporting older people to live independently and achieve their goals. You enjoy building meaningful relationships, navigating complex situations and delivering high-quality, person-centred support.

We're looking for someone with:

• Experience managing client caseloads and delivering person-centred, goal-focused supportwithin the aged care, health, community services, allied health or disability sectors
• Experience conducting assessments, developing care plans, coordinating services and reviewing client outcomes
• A strong understanding of Consumer Directed Care principles and person-centred practice
• Excellent communication and relationship-building skills, with the ability to work collaboratively with clients, families, health professionals and service providers
• Strong organisational skills and the ability to manage competing priorities while maintaining accurate records and documentation
• A sound understanding of compliance, privacy, safety and professional responsibilities within a care environment
• The ability to work independently while contributing positively to a collaborative team environment
• A commitment to our BEST philosophy of Believe, Excel, Support and Trust

Essential Requirements

You must have, or be willing to obtain:

• Current First Aid and CPR certificates
• A Victorian Driver Licence
• Access to a reliable, registered and insured vehicle for work-related travel
• A Victorian Working With Children Check (Employee)
• Current and ongoing flu vaccination
• Australian working rights
• A National Police Check

We warmly welcome applications from Aboriginal and Torres Strait Islander peoples.

Help older people live well with choice and dignity - choose a career with heart.