Care Advisor ( Care Partner)

Uniting AgeWell Careers; Geelong; On-site; AUD 60,000 - 90,000; Full time

Job summary

Uniting AgeWell is seeking a dedicated Care Advisor (Case Manager) for the Barwon Home Care Program in Geelong. You will manage your own client caseload, promote independence, and support clients to live confidently at home. The role is based in Belmont, moving to Waurn Ponds in December, with a 9am–5pm Monday–Friday schedule.

You will oversee initial assessments, care planning, budget management, and coordination with a supportive team to deliver high-quality aged care services.

Qualifications

• Demonstrated skills in Case Management.
• Experience coordinating and providing Aged and Community services.
• Experience in a Clinical or Allied Health setting.
• Desire to deliver outstanding customer service in all interactions.
• Strong communication and interpersonal skills.
• Commitment to the BEST life ethos (Believe, Excel, Support, Trust).

Responsibilities

• Performing initial assessments of prospective clients and developing care plans aligned to assessed needs.
• Managing budgets and ensuring services stay within financial constraints.
• Working with Care Organisers to coordinate service delivery per care plan.
• Liaising with referring healthcare providers, allied health professionals, social workers, and community services.
• Facilitating client pathway support through case discussions, conferences, and reviews; handling incident management and complaints.
• Maintaining accurate records of client assessments, care plans, services, and changes.
• Coordinating services within program guidelines.
• Ensuring services meet Aged Care Quality Standards and support audit processes.

Skills

Case Management

Aged & Community services coordination

Clinical/Allied Health setting

Communication skills

Interpersonal skills

Leadership

Time management

Customer service

BEST culture adherence

Job description

About Us:

At Uniting AgeWell, our focus is on supporting older people to experience a sense of wellbeing, choice and independence in their lives, to feel valued members of their community and to have easy access to the community or residential services they need to live the life they want. With a range of services in many locations in Victoria and Tasmania, our 5000 staff and 600 volunteer staff are committed to high quality services and care.

Uniting AgeWell provide a workplace culture based on the BEST philosophy – Believe, Excel, Support and Trust– underpinned by our values of Kindness, Respect, Integrity, Innovation and Inclusion, and our customer service charter and promise that shape and inform all that we do. More information can be found on the Uniting AgeWell website - www.unitingagewell.org

Why choose Uniting AgeWell

• Easy to access with public transport and free on/off site parking
• Above award hourly rates
• Salary packaging benefit up to $15,900 + $2,650 annually
• Annual Leave loading
• Career pathways, education and training opportunities
• Comprehensive Employee Assistance Program available 24/7 for our staff
• Enhanced Parental Leave options
• Location options - move within our Uniting AgeWell network(Victoria and Tasmania)
• Not for profit, values-basedorganisation

About the role:

As a Care Advisor (Case Manager) with our Barwon Home Care Program, you’ll jump into a fast‑paced, purpose-driven role where you can make a real difference every single day. You’ll take the lead on your own caseload of clients, championing their independence and empowering them to continue living confidently and comfortably in their own homes.

You’ll initially be based in our Belmont office before relocating to our brand-new Waurn Ponds office in December, joining a vibrant and supportive team that's passionate about positive outcomes and community impact.

This is a full-time role, Monday to Friday, 9am to 5pm, giving you the perfect balance of stability, teamwork and truly meaningful work.

Key elements of the role include:

• Performing initial assessments of prospective clients, identifying core needs and developing care plans that align with the participants assessed need
• Managing budgets and ensuring services are delivered within financial constraints
• Working closely with Care Organisers to coordinate the delivery of services as outlined in the care plan
• Liaising with referring healthcare providers, allied health professionals, social workers, and community services
• Facilitating effective client pathway support through case discussions, case conferences, and feedback reviews, including incident management and complaint resolution
• Maintaining accurate and up-to-date records of client assessments, care plans, services provided, and any changes or incidents.
• Coordinating services within business guidelines
• Ensuring all service delivery meets the Aged Care Quality Standards and maintains accurate records for program audits

About You

You are a supportive, friendly, and highly organised individual with strong time‑management, leadership and customer service skills. You thrive in a dynamic, innovative environment and love being part of a skilled, committed team that genuinely believes in the quality of care they deliver. You bring a positive attitude, a collaborative spirit, and a passion for making a difference.You also have:

• Demonstrated skills and experience in Case Management
• Experience and expertise in the coordination and provision of Aged and Community services; Support at Home experience highly desirableExperience and expertise in working in a Clinical or Allied Health setting
• A genuine desire to deliver outstanding customer service in all stakeholder interactions
• Strong communication and interpersonal skills with a focus on building and fostering meaningful relationships
• Are committed to being part of a workplace culture based on BEST way of life (Believe, Excel, Support and Trust)

Essentials for working in Aged Care:

• A current Working With Children or willingness to obtain one
• Current and ongoing flu vaccinations
• Australian working rights
• Ability to pass a national police clearance

Aboriginal and Torres Strait Islander peoples are encouraged to apply for this role.

You can access the position description here: Care Advisor PD.pdf