Care Advisor

Uniting AgeWell Limited; Melbourne; Hybrid; AUD 44,000 - 61,000; Full time

Benefits offered by this job

Free parking

Above award hourly rates

Salary packaging up to $15,900 + $2,65

Annual Leave loading

Career pathways, education andtraining

Employee Assistance Program 24/7

Enhanced Parental Leave

Location options within Uniting AgeWay

Not for profit, values-based

Job summary

Uniting AgeWell Limited is seeking a Care Advisor in Burwood East, to manage a caseload of older clients and partner with families to develop personalised care plans that promote wellbeing and independence.

You will coordinate services, conduct assessments, and support clients through their aged care journey, including restorative care pathways, collaborating with health professionals and internal teams to enable home-based support.

Qualifications

• Experience in Aged Care, Community Services or Health sectors.
• Delivery of aged and community care services to support independence.
• Experience in clinical, nursing or allied health settings.
• Case management or care management experience.
• Experience conducting assessments and creating care plans.
• Strong understanding of Consumer Directed Care principles.
• Excellent communication and relationship building.

Responsibilities

• Build strong, trusted relationships with clients and families.
• Conduct comprehensive assessments and identify goals and needs.
• Develop and review person-centred care plans.
• Coordinate services and referrals for holistic support.
• Support clients in decision making about services and funding.
• Monitor wellbeing and identify changing needs and risks.
• Collaborate with health professionals and providers.
• Support restorative and wellness-focused approaches.
• Maintain accurate, compliant documentation.
• Respond professionally to feedback and incidents.

Skills

Aged Care

Care planning

Assessment

Communication

Job description

About Us:

At Uniting AgeWell, our focus is on supporting older people to experience a sense of wellbeing, choice and independence in their lives, to feel valued members of their community and to have easy access to the community or residential services they need to live the life they want.

With a range of services in many locations in Victoria and Tasmania, our 5,500 staff and 600 volunteer staff are committed to high quality services and care.

Uniting AgeWell provide a workplace culture based on the BEST philosophy – Believe, Excel, Support and Trust – underpinned by our values of Kindness, Respect, Integrity, Innovation and Inclusion, and our customer service charter and promise that shape and inform all that we do.

More information can be found on the Uniting AgeWell website - www.unitingagewell.org

Why choose Uniting AgeWell - Burwood East Home Care

• Easy to access with public transport and free on/off site parking
• Above award hourly rates
• Salary packaging benefit up to $15,900 + $2,650 annually
• Annual Leave loading
• Career pathways, education and training opportunities
• Comprehensive Employee Assistance Program available 24/7 for our staff
• Enhanced Parental Leave options
• Location options - move within our Uniting AgeWell network (Victoria and Tasmania)
• Not for profit, values-based organisation

About the role:

Based in our Burwood East office, this permanent full time role is worked across Monday-Friday

As a Care Advisor, you will manage a caseload of older clients, partnering with them, their families and support networks to develop personalised care plans that promote wellbeing, independence and meaningful outcomes.

You’ll play a vital role in coordinating services, conducting assessments and supporting clients through their aged care journey, including those participating in restorative care pathways, where clinical insight and goal‑focused care planning can make a significant impact.

Partnering with health professionals, service providers and internal teams, you’ll coordinate tailored supports that enable older people to live safely and independently at home while achieving meaningful, person-centred outcomes.

Key Responsibilities:

• Build strong, trusted relationships with clients and their families
• Conduct comprehensive assessments and identify individual goals and support needs
• Develop, implement and regularly review person-centred care plans
• Coordinate services and referrals to ensure holistic and seamless support
• Support clients to make informed choices regarding services and funding
• Monitor client wellbeing and proactively identify changing needs and risks
• Collaborate with nurses, allied health professionals, GPs and community providers
• Support restorative and wellness‑focused approaches that maximise independence and function
• Manage a diverse caseload while maintaining accurate and compliant documentation
• Respond to client feedback, concerns and incidents professionally and empathetically

About you:

You are passionate about supporting older people to live independently, safely and with dignity in their own homes. You bring a person-centred approach to care, enjoy building meaningful relationships, and are confident working with clients, families and health professionals to achieve positive outcomes.

We’re looking for someone who has:

• Experience working within the Aged Care, Community Services or Health sectors, with a strong understanding of client wellbeing, safety and quality care
• Demonstrated experience in the delivery of aged and community care services, supporting older people to achieve their goals and maintain independence
• Experience working within a clinical, nursing or allied health environment, with the ability to apply professional knowledge to client care planning and service coordination
• Case Management or Care Management experience, including the coordination of supports for clients with diverse and changing needs
• Experience conducting assessments, care planning, implementation, monitoring and evaluation of services, with accurate and timely documentation
• A strong commitment to person-centred care and Consumer Directed Care principles, ensuring clients remain at the centre of all decisions
• Excellent communication and relationship‑building skills, with the ability to engage effectively with clients, carers, service providers, treating health professionals and the broader community
• The ability to develop and coordinate needs‑based, consumer‑focused services that support positive client outcomes
• A sound understanding of compliance requirements, including safety, privacy, equal opportunity and professional responsibilities within a care environment
• Strong organisational skills, the ability to manage competing priorities and maintain high quality records
• The ability to work autonomously while thriving as part of a collaborative and supportive team
• Are committed to being part of a workplace culture based on the BEST way of life (Believe, Excel, Support and Trust)

Essentials for working in Aged Care:

Applicants must have, or be willing to obtain:

• A current Victorian Driver Licence and access to a reliable, insured vehicle
• Current First Aid and CPR certification
• Working with Children Check (Employee)
• National Police Check
• Up-to-date vaccinations in accordance with Uniting AgeWell's Vaccination Policy
• Full Australian working rights