Care Advisor

Comlink Australia; Ipswich City; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Tax‑free salary packaging up to A$15,9

Flexible work arrangements

Ongoing learning and career growth

Paid birthday leave

Paid parental leave

Employer contributions to superann

Job summary

Comlink Australia is hiring a Care Advisor to coordinate Commonwealth Home Support Programme services for older people living at home. You’ll assess needs with families, develop person-centred care plans and monitor progress to keep participants healthy, connected and independent.

You’ll work with a team and local health allies to ensure high-quality care, accurate records and responsive services. If you bring compassion, organisation and strong communication, this is your role.

Qualifications

• Cert IV or higher in community services or related health field, with at least 3 years in the industry.
• Experience in case management for home and community care.
• Knowledge of Aged Care standards and client-centred planning.

Responsibilities

• Assess and review participants with families, following CHSP guidelines.
• Develop and monitor comprehensive, person-centred care plans.
• Provide case management that supports physical and emotional wellbeing.
• Collaborate with teams and community services to coordinate care.

Skills

Case management

Strong communication

Interpersonal skills

Emotional intelligence

Diversity awareness

Education

Cert IV in Community Services / Health Sector Management / Aged Care

Job description

Some people see a care plan, you see the person who gets to stay in the home they love...

Comlink Australia helps older people live well at home, on their terms. As a Care Advisor, you’ll coordinate Commonwealth Home Support Programme (CHSP) services, notice when someone’s needs change, and help our participants stay healthy, connected and independent for as long as possible.

This isn’t a job where you push paperwork. You’ll be working with real people and their families, and you’ll be the one who makes the plan come together.

What your days look like

• Getting to know people. Assess and review participants with their families and representatives, in line with CHSP guidelines.
• Building the plan. Develop and monitor comprehensive, person-centred care plans and help put them into action.
• Seeing the human. Provide case management that looks after both physical and emotional wellbeing, and plan ahead so participants stay connected to services after they leave the program.
• Bringing people together. Work with your team, community organisations, allied health providers and other agencies to get the best outcome for each participant.
• Doing it the right way. Keep high-quality assessment and care planning records, and manage feedback and complaints in line with our policies and the Strengthened Aged Care Quality Standards.
• Keeping on track. Report regularly on participant and service status, and monitor our CHSP targets and deliverables.

Skills get you shortlisted. Your style gets you hired.

We can teach you our systems. We can’t teach you heart. You’ll probably be the person who:

• Sees the person beyond the paperwork
• Puts participants first when the decision is hard
• Stays organised and adaptable when the day changes direction
• Builds relationships easily, whether it’s a participant’s daughter or an allied health team
• Always asks “how could this be better?”

What you’ll bring

• A Cert IV in Community Services, Human Services, Health Sector Management or Aged Care, and/or a clinical background, plus at least 3 years’ experience in the industry
• Case management experience, ideally in home and community care
• A solid understanding of the Aged Care Act, the Strengthened Aged Care Quality Standards and the needs of people ageing in the community
• Experience in service development and continuous quality improvement
• Strong communication skills, interpersonal skills and emotional intelligence
• An understanding of how to deliver services to diverse groups, including Aboriginal and Torres Strait Islander people, CALD communities, veterans, people with disability, people with mental health needs, LGBTI+ people and people experiencing homelessness

What’s in it for you

A collaborative team that has your back, a culture built on trust and the occasional laugh, and room to grow. Fair warning: your colleagues’ dad jokes are part of the package.

• Up to $15,900 in tax-free salary packaging
• Flexible work arrangements where possible
• Ongoing learning, development and career growth opportunities
• Paid birthday leave
• Paid parental leave
• Matched voluntary super contributions up to 1%

No smoke. No mirrors. Just good people doing work that matters.

Now you see the participant.
Now you see the plan.
Now you see yourself making it happen.

Comlink Australia welcomes applications from people of all backgrounds, ages, abilities and identities. We know that different minds make better decisions.

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