Cardio

Northern Health; Melbourne; On-site; AUD 39,000 - 52,000; Part time

Benefits offered by this job

Health and Wellbeing programs

Flexible workplace options

Salary packaging & EAP

Job summary

Northern Health is seeking an Ongoing Part Time Cardiology Outpatient Administration Officer to join the Cardiology Outpatient Services team. You will coordinate clinic schedules, monitor waitlists, manage patient enquiries and correspondence, and support efficient outpatient operations with a patient-centred approach and strong attention to detail.

Working across our six campuses, you will ensure clinics are fully booked, handle referral pathways and provide robust administrative support while

Qualifications

• Experience in complex, busy health service environments.
• Strong patient-centred approach with attention to confidentiality.
• Ability to manage clinic scheduling, waitlists and referrals.
• Excellent communication and interpersonal skills.
• Able to work autonomously and within a team.
• Strong problem solving and analytical abilities.
• High attention to detail and accuracy, meets deadlines.
• Willingness to support change and maintain professional integrity.

Responsibilities

• Coordinate clinic schedules, clinician leave, and appointments.
• Ensure clinics are fully booked and manage overbooking or template changes.
• Escalate clinical queries and booking issues to clinicians.
• Manage patient correspondence, enquiries, and mailbox.
• Monitor and report waitlists, referrals, and KPIs.
• Support efficient outpatient service operations and continuous improvement.
• Maintain high standards of customer service, privacy and confidentiality.
• Perform general admin duties and provide team support as required.

Skills

Autonomous and collaborative work

Excellent communication

Interpersonal skills

Problem-solving and analytical

Attention to detail

Time management

Change implementation support

Professional integrity

Stakeholder communication

Tools

Health IT systems (iPM, Client Patient Folder)

Job description

Reference Number:54470:Cardiology Outpatient Administration Officer - Ongoing Part TimeEmployment Type:On Going Part Time (PT)Location:Northern Health (All Campuses)

About Northern Health:

As an organisation we have a clear focus on how we service and partner with our community, including our strategy of helping the community stay well when at home. Our reputation of community minded, inclusive and progressive is matched to none.

Northern Health is located in the rapidly growing northern suburbs with projected growth the biggest in the state. With a booming, culturally rich and diverse community, and less than an hour’s drive from the CBD (still within the bounds of Myki and ride-sharing), Melbourne’s North is fast becoming the place to be.

Northern Health are seeking applications from motivated and suitably experienced Ongoing Part Time Administration Officer to join the Cardiology Outpatient Services team.

Northern Health is the major provider of acute, maternity, sub-acute, mental health, specialist, community and home-based services in Melbourne’s rapidly growing outer north.

Services are provided through our six main campuses:

Northern Hospital Epping, Broadmeadows Hospital, Bundoora Centre, Craigieburn and Mernda Community Hospitals and Kilmore District Hospital. In addition, Mental Health Services are provided at Epping, Broadmeadows, Jacana, Preston, Mill Park, Mernda and Coburg.

About the Role:

• Coordinate clinic schedules, clinician leave, and appointment allocations
• Ensure clinics are fully booked and manage overbooking or template changes
• Escalate clinical queries and booking issues to relevant clinicians
• Manage patient correspondence, enquiries, and mailbox
• Monitor and report on waitlists, referrals, and clinic activity KPIs
• Support efficient outpatient service operations and continuous improvement
• Maintain high standards of customer service, privacy, and confidentiality
• Perform general administrative duties and provide team support as required

To be successful in this role you will have:

• Previous experience in complex, busy health service environments, including referral services
• Experience using Health IT systems (e.g. iPM, Client Patient Folder)
• Strong patient-centred approach
• Ability to work both autonomously and collaboratively within a team
• Excellent communication and interpersonal skills
• Strong problem-solving and analytical abilities
• High attention to detail and accuracy
• Effective time management and ability to meet deadlines
• Ability to implement and support change
• Professional integrity and stakeholder communication skills

Why work at the Northern Health?

NH offer a range of benefits which support and reward staff both personally and professionally.

Our staff benefits include award winning facilities and campus partnerships, Professional development and events, an award-winning Health and wellbeing program and financial benefits.

• Health and Wellbeing programs, including our new ‘Thrive’ program
• Flexibility in the workplace and extra leave options and support
• An inclusive and culturally safe space
• Access to salary packaging & EAP
• Comprehensive Library services for learning, research, clinical decision-making, leisure and wellbeing (onsite and online)

Work with us! Northern Health is an equal opportunity employer and is committed to attracting and retaining a diverse workforce which reflects the community we serve. Applications from Aboriginal and Torres Strait Islander people, as well as applicants who are LGBTIQ+, who have different abilities, or are from culturally and Linguistically Diverse Backgrounds are encouraged.