Card Migration Marketing & Communications Lead

MasterCard; Sydney; Hybrid; AUD 150,000 - 190,000; Full time

Job summary

Mastercard is seeking a Managing Consultant in Sydney to lead end-to-end customer communications for card products within a large-scale banking transformation. You will manage multi-channel campaigns, design customer journeys, and partner across Product, Technology, Data, and Legal to ensure compliant, customer-centric messaging.

The role demands 8–12+ years in marketing/communications, with strong delivery across complex environments and a customer-first mindset.

Qualifications

• 8–12+ years of experience in marketing, communications, or campaign delivery.
• Experience in financial services and/or large-scale transformation programs.
• Strong capability in multi-channel campaign delivery and customer journey design.

Responsibilities

• End-to-End Communications Delivery: own and deliver credit customer communications across migration stages; execute multi-channel campaigns (EDM, SMS, direct mail, push notifications, in-app).
• Planning & Delivery Management: define scope, timelines and success measures with clear documentation.
• Customer Journey Design: design and optimise end-to-end credit customer journeys across pre-, during-, and post-migration phases.
• Stakeholder Management & Alignment: partner with Product, Technology, Data, Change, CX, Legal, Risk, Compliance, and Martech; manage risks and escalations.
• Requirements Translation & Delivery: translate business/technical requirements into communication strategies; support trigger-based execution with Data/Martech teams.
• Risk, Compliance & Governance: ensure all communications meet regulatory standards and approvals processes.
• Campaign Execution & Performance: oversee execution and track engagement and behavioural metrics; collaborate with analytics for insights.
• Continuous Improvement: lead post-implementation reviews and drive optimisation.

Skills

Campaign delivery

Multi-channel

Stakeholder management

Customer journey design

Regulatory compliance

Job description

Mastercard is seeking a Managing Consultant in Sydney to lead end-to-end customer communications for card products within a large-scale banking transformation. You will manage multi-channel campaigns, design customer journeys, and partner across Product, Technology, Data, and Legal to ensure compliant, customer-centric messaging.

The role demands 8–12+ years in marketing/communications, with strong delivery across complex environments and a customer-first mindset.