Managing Consultant

Mastercard Inc.; Sydney; Hybrid; AUD 150,000 - 190,000; Full time

Job summary

Mastercard is seeking a Managing Consultant in Sydney to lead end-to-end customer communications for card products within a large-scale banking transformation. You will manage multi-channel campaigns, design customer journeys, and partner across Product, Technology, Data, and Legal to ensure compliant, customer-centric messaging.

The role demands 8–12+ years in marketing/communications, with strong delivery across complex environments and a customer-first mindset.

Qualifications

• 8–12+ years of experience in marketing, communications, or campaign delivery.
• Experience in financial services and/or large-scale transformation programs.
• Strong capability in multi-channel campaign delivery and customer journey design.

Responsibilities

• End-to-End Communications Delivery: own and deliver credit customer communications across migration stages; execute multi-channel campaigns (EDM, SMS, direct mail, push notifications, in-app).
• Planning & Delivery Management: define scope, timelines and success measures with clear documentation.
• Customer Journey Design: design and optimise end-to-end credit customer journeys across pre-, during-, and post-migration phases.
• Stakeholder Management & Alignment: partner with Product, Technology, Data, Change, CX, Legal, Risk, Compliance, and Martech; manage risks and escalations.
• Requirements Translation & Delivery: translate business/technical requirements into communication strategies; support trigger-based execution with Data/Martech teams.
• Risk, Compliance & Governance: ensure all communications meet regulatory standards and approvals processes.
• Campaign Execution & Performance: oversee execution and track engagement and behavioural metrics; collaborate with analytics for insights.
• Continuous Improvement: lead post-implementation reviews and drive optimisation.

Skills

Campaign delivery

Multi-channel

Stakeholder management

Customer journey design

Regulatory compliance

Job description

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary Managing Consultant

About the Role

We are seeking an experienced Marketing & Communications Manager to lead end-to-end customer communications for card products within a large-scale banking transformation program. This role is responsible for delivering clear, compliant, and customer-centric communications across the full migration lifecycle. Working within a complex, multi-stream environment, you will partner closely with cross-functional teams to ensure seamless customer journeys and consistent messaging across all touchpoints. You will act as the credit communications lead within your stream, while collaborating with adjacent workstreams to ensure alignment with broader program strategy and delivery timelines.

Key Responsibilities

• 1. End-to-End Communications Delivery Own and deliver end-to-end credit customer communications across all migration stages. Execute multi-channel campaigns across BTL channels (EDM, SMS, direct mail, push notifications, in-app). Ensure messaging aligns to defined journey logic, triggers, and customer milestones.
• 2. Planning & Delivery Management Lead structured delivery across initiatives from discovery and briefing through to execution. Define scope, ownership, timelines, and success measures, supported by clear documentation including briefs, journey maps, and messaging frameworks.
• 3. Customer Journey Design Design and optimise end-to-end credit customer journeys across pre-, during-, and post-migration phases. Identify and resolve gaps, duplication, and inconsistencies to ensure a seamless experience.
• 4. Stakeholder Management & Alignment Partner with stakeholders across Product, Technology, Data, Change, CX, Legal, Risk, Compliance, and Martech teams. Act as the primary credit communications representative and manage risks, dependencies, and escalations.
• 5. Requirements Translation & Delivery Integration Translate business and technical requirements into actionable communication strategies, including messaging structures and templates. Support trigger-based and event-driven execution in partnership with Data and Martech teams.
• 6. Risk, Compliance & Governance Ensure all communications meet regulatory and compliance standards, managing approval processes and mitigating risks relating to customer experience, data, and operations.
• 7. Campaign Execution & Performance Oversee campaign execution and track performance metrics such as engagement and behavioural outcomes. Partner with analytics teams to generate insights and optimise performance.
• 8. Continuous Improvement Lead post-implementation reviews and drive continuous optimisation based on learnings and insights.

Key Skills & Experience

• Experience: 8–12+ years’ experience in marketing, communications, or campaign delivery. Experience in financial services and/or large-scale transformation programs.
• Functional Expertise: Strong capability in multi-channel campaign delivery and customer journey design, with the ability to translate requirements into communications.
• Stakeholder & Delivery Strengths: Proven ability to manage multiple workstreams and influence stakeholders in complex environments.
• Personal Attributes: Customer-first mindset, highly structured and detail-oriented, proactive, and collaborative with strong ownership and accountability.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard’s security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Everyone wants easier ways to pay; we invent them. Checkout lines are slow; we speed them along. Merchants want more sales; we give them data and insights. People need financial access; we connect them. Corporate purchasing is complicated; we make it simple. Commuters are busy; we speed them on their way. Governments need greater efficiencies; we help create them. Small businesses are virtual; we give them access to a world of buyers. Retailers want to fight fraud; we provide the tools.