Caravan Service Manager — Lead & Grow the Workshop

City RV; Wagga Wagga; On-site; AUD 85,000 - 115,000; Full time

Job summary

City RV in Wagga Wagga is seeking an experienced Caravan Service Manager to lead our busy service department. You will oversee daily operations, manage workshop scheduling, coordinate warranty work and ensure high quality workmanship.

We value hands-on, customer-focused leaders who can drive efficient service, liaise with insurers and suppliers, and mentor the team in a family-operated dealership.

Qualifications

• LR/Mechanical expertise preferred.
• Experience in caravan servicing, repairs, workshop management or related automotive environment.
• Strong organisational skills to manage multiple jobs and priorities.
• Good mechanical aptitude and practical problem-solving abilities.
• Excellent communication and customer service skills.
• Comfort with computers and managing service documentation.
• Ability to work independently, take initiative and lead by example.
• Commitment to quality workmanship and attention to detail.
• Previous caravan industry experience is highly regarded.

Responsibilities

• Oversee and coordinate the daily operations of the caravan service department.
• Manage workshop scheduling, job allocation and workflow to ensure work is completed efficiently and on time.
• Coordinate manufacturer warranty claims, including assessments, documentation, submissions and follow-ups.
• Liaise with insurance companies, assessors and customers regarding insurance repair work.
• Manage caravan pre-delivery inspections, ensuring all new caravans are thoroughly checked and prepared for customer handover.
• Coordinate annual servicing, general maintenance, repairs and accessory installations.
• Diagnose and assist with technical issues, repairs and fault finding where required.
• Order and coordinate parts and materials required for service and repair work.
• Maintain clear communication with customers regarding repairs, service bookings and job progress.
• Ensure workshop operations maintain high standards of workmanship, safety and customer satisfaction.

Skills

Mechanical expertise

Caravan servicing

Workshop management

Organisational skills

Problem solving

Customer service

Computer literacy

Leadership

Attention to detail

Job description

City RV in Wagga Wagga is seeking an experienced Caravan Service Manager to lead our busy service department. You will oversee daily operations, manage workshop scheduling, coordinate warranty work and ensure high quality workmanship.

We value hands-on, customer-focused leaders who can drive efficient service, liaise with insurers and suppliers, and mentor the team in a family-operated dealership.