Car Purchase Experience Specialist

seek.com.au; Willoughby City Council; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Career progression opportunities

Comprehensive training

Competitive salary with performanceBon

Work-life balance

Inclusive team culture

Job summary

Private Fleet in Australia is seeking a Sales / Customer Experience Specialist to guide customers through their vehicle purchasing journey. You will manage relationships, coordinate deliveries, and provide tailored solutions that reinforce our reputation for outstanding service.

The ideal candidate has experience in customer-facing roles, strong communication, and proficiency with CRM and office software. Join a dynamic team that values initiative, accuracy, and delivering exceptional

Qualifications

• Experience in customer-facing or sales roles with a focus on service.
• Strong verbal and written communication and a customer-first mindset.
• Excellent organization and attention to detail in a fast-paced setting.
• Proactive learner with ability to adapt in a dynamic team.

Responsibilities

• Engage with customers in a friendly, professional manner to deliver outstanding experiences.
• Provide professional, informative support about services and benefits.
• Answer all incoming calls and emails from customers promptly.
• Respond to inquiries quickly, accurately, and with clarity.
• Identify customer needs and drive total customer satisfaction.
• Follow up by phone/email to confirm satisfaction and finalise delivery.
• Maintain daily documentation of issues and resolutions for the team.
• Keep records updated in CRM systems and DMS.
• Collaborate with sales and admin to ensure smooth handovers and deliveries.
• Handle inbound inquiries with professionalism and efficiency.
• Monitor and report customer feedback to improve service quality.
• Assist with account maintenance and general administrative support.
• Stay informed about industry trends and product knowledge for top-tier support.

Skills

Customer service

Sales experience

Communication

Organizational skills

CRM systems

Microsoft Office

Problem solving

Automotive interest

Tools

CRM systems

Microsoft Office Suite

Job description

Private Fleet in Australia is seeking a Sales / Customer Experience Specialist to guide customers through their vehicle purchasing journey. You will manage relationships, coordinate deliveries, and provide tailored solutions that reinforce our reputation for outstanding service.

The ideal candidate has experience in customer-facing roles, strong communication, and proficiency with CRM and office software. Join a dynamic team that values initiative, accuracy, and delivering exceptional