Capability consultant

XPT Software; City of Melbourne; On-site; AUD 140,000 - 200,000; Full time

Job summary

XPT Software, Melbourne-based, seeks an experienced SAP SuccessFactors Lead Functional Consultant to drive HRIS implementations and continuous improvement within an agile SaaS environment.

You will lead requirements gathering, design, configuration, testing, data migration, and post-go-live support, collaborating with onshore/offshore teams, stakeholders, and SMEs to deliver robust SAP SuccessFactors solutions.

Qualifications

• Extensive Implementation / Support experience in SAP SuccessFactors Employee Central, Talent Management and Development.
• Extensive Data experience in SAP SF and HR IT, People Operations.
• Knowledge of ServiceNow HR Service Delivery Module and Employee Centre.
• Moderate experience as a Human Resource business user, or another HR role.
• At least 3 implementations of SAP SuccessFactors working as a Talent Management lead functional consultant.
• Understanding of the unified SAP SuccessFactors solution and the touch points with other SF modules.

Responsibilities

• Build long-term relationships with key stakeholders.
• Manage stakeholder communications at all stages of the project.
• Collaborate with Subject Matter Experts across the business to extract required knowledge.
• Analyse requirements and translate into SAP SuccessFactors configurations.
• Lead requirements gathering workshops and gap analyses.
• Configure and prototype SAP SuccessFactors to meet business requirements.
• Perform unit testing and participate in UAT and System Integration Testing.
• Provide post go-live support and knowledge transfer.

Skills

SAP SuccessFactors

Talent Management

HR IT

ServiceNow HRSD

Stakeholder management

Business analysis

Leadership

Communication skills

Tools

SME collaboration

Job description

• Manage and develop customer relationships and perceptions to achieve mutual goals.
• Product design and gap analysis to standard product functionality.
• Liaise with onshore and offshore development teams to deliver robust solutions on time.
• Demonstrate the ability to plan, prioritize and organize your time, project schedules and multiple project activities.
• Serve as a bridge between stakeholders in business and technology. Collaborate with stakeholders to analyse and validate business requirements
• Communicate concepts to both technical and non-technical stakeholders
• Participate in user meetings to gain understanding of customers' processes, requirements, and issues to offer solutions and continuous enhancements
• Participate and understand all the project phases (Planning/Designing, Development/Configuration, System Test, Integration, Functionality Testing and UAT, Deployment, Post-go live support/Hypercare) in an agile SaaS environment
• Drive and/or participate in the requirements confirmation discussions / requirements gathering workshops
• Run workshops with stakeholders and leaders to analyse and design solutions for associated business processes and applications. Handle gaps detected during prototyping.
• Work with the business to design or evaluate a breakdown of businesses processes to identify and link functional and non-functional requirements.
• Collect information, analyse requirements and solve problems, providing technical and operational support.
• Manage and engage stakeholders including customers and vendors. Build relationships, networks, vendor contracts, etc.
• Perform fit-gap analysis as needed: Analyse and assess the feasibility of stakeholder requirements, impacts and gaps in the standard delivered functionalities of SAP SuccessFactors and extended applications (including ServiceNow).
• Configure and implement SuccessFactors prototypes to meet business requirements, and participate in overall configuration management
• Participate in the accurate updating of Configuration Workbooks
• Perform unit testing and drive and/or participate in User Acceptance Testing and System Integration Testing as needed. Participate in defect management of issues identified
• Conduct system walkthroughs / demos to explain the current configuration functionalities of each iteration
• Participate in the data conversion process (extraction-transformation-loading) as applicable
• Assist with cutover planning and execution
• Responsible for the knowledge transfer of business implications and detailed requirements to the application developer(s), project manager(s) including status reporting as required.
• Provide post go-live support and application maintenance support
• Take active responsibility for agreeing on Resolution dates and resolving open queries
• Participate in identifying areas for improvement / best practices
• Identify and analyse risks and issues for the program or project portfolio in conjunction with project managers.

Client Relationship Development and Management

• Build long-term relationships with key stakeholders
• Managing stakeholder relationships and communications at all stages of the project.
• Continuously support the development of our service offering and value proposition for the T&C Technology team.
• Collaborate with Subject Matter Experts across the business to extract required knowledge

Must Have:

• Extensive Implementation / Support experience in SAP SuccessFactors Employee Central, Talent Management and Development.
• Extensive Data experience in SAP SF and HR IT, People Operations.
• Good working knowledge of ServiceNow HR Service Delivery Module and Employee Centre
• Moderate experience as a Human Resource business user, or another HR role.
• At least 3 implementations of SAP SuccessFactors working as a Talent Management (Performance and goals, Succession and Learning and Development) lead functional consultant.
• Understanding of the unified SuccessFactors solution and the touch points with other SF modules (e.g. Learning, Talent, Recruiting etc.).
• Experience in all aspects of SuccessFactors HCM implementation/Continuous Improvement including requirements gathering, fit or gap analysis, functional design development, user acceptance testing, training and deployment activities
• Experience on working with stakeholders on requirements and business process definition, Software Development/Systems Integration and Application Support
• Ability to document and present solutions using various methods (people facing, presentations, and demos)
• Knowledge of HR business process design and development
• Previous consulting experience working with global companies / Exposure to Internal project work
• Good analytical skills to help our stakeholders to find best solutions for their business requirements
• Good interpersonal skills, including strong verbal and written communication
• Able to work under pressure without any supervision, and a good team player
• Proven ability to work creatively and analytically in a problem-solving environment.
• Excellent leadership and interpersonal skills.
• Planning and coordinating of own and/or team's work activities to meet commitments and quality expectations.
• Strong communication skills (speaking, writing, listening)
• Excellent presentation, communication and negotiation skills
• Good knowledge of HCM concepts and HR processes
• Employee experience mindset and human centred design principles

Here's what you'll need:

Experience, Expertise and Certification/s:

• SAP SuccessFactors Talent Management module
• SAP SuccessFactors Succession and Learning and Development
• Clear understanding of the data elements and structures underlying