Salesforce Architect

Advance Delivery Consulting; Sydney; On-site; AUD 180,000 - 240,000; Full time

Job summary

Advance Delivery Consulting is seeking a Senior Technical Lead for Salesforce CRM platform development based in Sydney. You will guide architecture, hands-on Apex/Visualforce, and drive delivery across Sales and Service Cloud.

You will mentor developers, lead Agile/DevOps practices, coordinate integrations, data migrations, and ensure quality through QA/UAT. Strong stakeholder communication is essential.

A degree in Computer Science and Salesforce certifications are highly desirable.

Qualifications

• 8-10 years in a professional technical lead role for Salesforce CRM platform development with knowledge of Financial Cloud – Sales and Services Cloud.
• 3+ years of project experience with packaged software or custom development implementations of customer projects. Salesforce experience preferred.
• Strong understanding and experience of: Sales and Service Cloud, Integration patterns and Event based development for Salesforce CRM, Einstein Analytics, Integration with Marketing Cloud, Tableau, IVR, CI/CD and data migration.
• Extensive experience across all stages of the development lifecycle.

Responsibilities

• Coordinate or directly execute analysis to determine system requirements for new or enhanced systems and provide estimates.
• Engage with business users, analysts, solution architects and others to define needs for project and maintenance tasks.
• Provide technical leadership, mentoring, and coaching to developers to optimise delivery and enable knowledge sharing.
• Allocate and coordinate delivery activities to design, develop, test, implement and support applications in alignment with project plans.
• Oversee design and coding of programs across levels of complexity in line with requirements and solution architecture.
• Provide technical support around production problems to ensure applications perform as designed.
• Monitor and review work to ensure resource use and schedules are met.
• Drive process improvements to enhance delivery performance and efficiency.
• Produce high-quality technical documentation and knowledge management materials.

Skills

Salesforce CRM

Technical leadership

Mentoring staff

Agile/DevOps

Communication skills

Education

Degree in Computer Science

Salesforce certifications

Tools

Apex

VisualForce

Lightning components

CI/CD

Tableau

Job description

• Coordinates or directly executes the analysis to determine system requirements for new or enhanced systems to plans and provides estimates

• Coordinates or directly executes the analysis to determine system requirements for new or enhanced systems to plans and provides estimates
• Engages with business users, business/technical analysts, solution architects and others to understand needs and requirements for project and maintenance development tasks
• Provides technical leadership, direction, mentoring, couching to developers performing systems analysis, application design, development, unit testing and implementation to optimise delivery but also enable knowledge sharing and team capability build activities
• Allocates and coordinates the delivery activities to design, develop, test, implement and support applications in support of broader project and IT delivery plans
• Oversees the design and coding of programs of all levels of complexity in alignment with business requirements and solution architecture for project and maintenance activities
• Provides technical support around production problems and other maintenance activities to ensure that applications are performing well and as designed
• Monitors and reviews work undertaken throughout the development phase to ensure appropriate use of resources and adherence to schedules
• Challenges existing processes and practices to continuously drive efficiencies and technology delivery performance
• Coordinates the provision of high-quality technical documentation and manuals that enable effective knowledge management, maintenance support and governance
• Keeps up to date with developments in the digital technology space to ensure that the project keeps up with best practices and new approaches
• Accountable for the software quality of development team and supporting QA and UAT activities to enhance solution quality
• Manages server and client builds for releases, coordinating closely with testing, infrastructure & release teams
• Management of development team staff and employee performance
• Provide leadership and guidance to coach, motivate, and lead team members to their optimum performance levels and career development

Key Accountabilities

• Coordinates or directly executes the analysis to determine system requirements for new or enhanced systems to plans and provides estimates
• Engages with business users, business/technical analysts, solution architects and others to understand needs and requirements for project and maintenance development tasks
• Provides technical leadership, direction, mentoring, couching to developers performing systems analysis, application design, development, unit testing and implementation to optimise delivery but also enable knowledge sharing and team capability build activities
• Allocates and coordinates the delivery activities to design, develop, test, implement and support applications in support of broader project and IT delivery plans
• Oversees the design and coding of programs of all levels of complexity in alignment with business requirements and solution architecture for project and maintenance activities
• Provides technical support around production problems and other maintenance activities to ensure that applications are performing well and as designed
• Monitors and reviews work undertaken throughout the development phase to ensure appropriate use of resources and adherence to schedules
• Challenges existing processes and practices to continuously drive efficiencies and technology delivery performance
• Coordinates the provision of high-quality technical documentation and manuals that enable effective knowledge management, maintenance support and governance
• Keeps up to date with developments in the digital technology space to ensure that the project keeps up with best practices and new approaches
• Accountable for the software quality of development team and supporting QA and UAT activities to enhance solution quality
• Manages server and client builds for releases, coordinating closely with testing, infrastructure & release teams
• Management of development team staff and employee performance
• Provide leadership and guidance to coach, motivate, and lead team members to their optimum performance levels and career development

Knowledge, Skills And Experience

• A minimum of 8-10 years in a professional technical lead role for Salesforce CRM platform development with knowledge of the entire application stack on Financial Cloud – Sales and Services Cloud.
• 3+ years of project experience with packaged software or custom development implementations of customer projects. Salesforce experience preferred.
• Strong understanding and experience of:
  • Sales and Service Cloud
  • Integration patterns and Event based development for Salesforce CRM
  • Knowledge of Einstein Analytics
  • Integration with Other Salesforce applications such as Marketing Cloud, Tableau
  • IVR implementation experience for scope of Salesforce CRM work
  • CI/CD and data migration techniques for Salesforce CRM
  • Hands on design and development of custom solutions on the force.com platform including work in Apex, VisualForce, Lightening components and data migration
• Extensive experience across all stages of the development lifecycle

Proven track record of managing mobile development delivering high quality Salesforce CRM – Sales and Service Cloud implementation for Financial Cloud based solution

• Demonstrated experience developing in an Agile/DevOps environment
• Proven track record in successfully mentoring staff and building a strong team environment
• Excellent negotiation, relationship building skills with Internal and External clients
• Strong verbal and written communication skills
• One or more current Salesforce certifications (Administrator, Developer, Sales/Service Cloud, Advanced Administrator) would be highly desirable
• Degree in Computer Science or a related discipline
• Excellent communication skills