Capability consultant

XPT Software Australia; City of Melbourne; On-site; AUD 120,000 - 170,000; Full time

Job summary

XPT Software Australia is seeking a Capability Consultant to drive SAP SuccessFactors implementations, working with business stakeholders and guiding agile SaaS projects across planning, design, development, testing and deployment.

You will lead workshops, perform fit-gap analyses, and ensure successful data conversion and post go-live support, leveraging best practices in HR processes. Strong communication, leadership and HR domain knowledge are essential for delivering value to global clients.

Qualifications

• Extensive implementation/support experience in SAP SuccessFactors Employee Central, Talent Management and Development.
• Experience with ServiceNow HR Service Delivery Module and Employee Centre.
• At least 3 implementations of SAP SuccessFactors working as a Talent Management lead functional consultant.
• Strong communication and stakeholder management abilities.
• Ability to document and present solutions and HR process design.

Responsibilities

• Manage and develop customer relationships and perceptions to achieve mutual goals.
• Product design and gap analysis to standard product functionality.
• Liaise with onshore and offshore development teams to deliver robust solutions on time.
• Demonstrate the ability to plan, prioritize and organize your time, project schedules and multiple project activities.
• Collaborate with stakeholders to analyse and validate business requirements
• Communicate concepts to both technical and non-technical stakeholders
• Participate in user meetings to understand customers’ processes, requirements, and issues to offer solutions
• Guide agile SaaS project phases from Planning to Hypercare
• Drive requirements confirmation discussions and workshops
• Run workshops with stakeholders to analyse and design solutions for business processes
• Link functional and non-functional requirements across processes
• Collect information, analyse requirements and solve problems with support
• Engage stakeholders and vendors; manage contracts
• Perform fit-gap analysis for SAP SuccessFactors and ServiceNow extensions
• Configure and implement SuccessFactors prototypes
• Update Configuration Workbooks
• Perform unit testing and support UAT/SI Testing
• Conduct system walkthroughs and demos
• Participate in data conversion processes
• Assist with cutover planning/execution
• Provide knowledge transfer and status reporting
• Post go-live support and maintenance
• Resolve queries and agree on resolution dates
• Identify areas for improvement and best practices
• Identify risks and issues with PMs

Skills

Stakeholder management

Requirements gathering

Analytical skills

Communication skills

Leadership

Problem solving

Team collaboration

Education

SAP SuccessFactors Certification

Tools

ServiceNow HR Service Delivery

SAP SuccessFactors

Employee Centre

Job description

• Manage and develop customer relationships and perceptions to achieve mutual goals.
• Product design and gap analysis to standard product functionality.
• Liaise with onshore and offshore development teams to deliver robust solutions on time.
• Demonstrate the ability to plan, prioritize and organize your time, project schedules and multiple project activities.
• Serve as a bridge between stakeholders in business and technology. Collaborate with stakeholders to analyse and validate business requirements
• Communicate concepts to both technical and non-technical stakeholders
• Participate in user meetings to gain understanding of customers’ processes, requirements, and issues to offer solutions and continuous enhancements
• Participate and understand all the project phases (Planning/Designing, Development/Configuration, System Test, Integration, Functionality Testing and UAT, Deployment, Post-go live support/Hypercare) in an agile SaaS environment
• Drive and/or participate in the requirements confirmation discussions / requirements gathering workshops
• Run workshops with stakeholders and leaders to analyse and design solutions for associated business processes and applications. Handle gaps detected during prototyping.
• Work with the business to design or evaluate a breakdown of businesses processes to identify and link functional and non-functional requirements.
• Collect information, analyse requirements and solve problems, providing technical and operational support.
• Manage and engage stakeholders including customers and vendors. Build relationships, networks, vendor contracts, etc.
• Perform fit-gap analysis as needed: Analyse and assess the feasibility of stakeholder requirements, impacts and gaps in the standard delivered functionalities of SAP SuccessFactors and extended applications (including ServiceNow).
• Configure and implement SuccessFactors prototypes to meet business requirements, and participate in overall configuration management
• Participate in the accurate updating of Configuration Workbooks
• Perform unit testing and drive and/or participate in User Acceptance Testing and System Integration Testing as needed. Participate in defect management of issues identified
• Conduct system walkthroughs / demos to explain the current configuration functionalities of each iteration
• Participate in the data conversion process (extraction-transformation-loading) as applicable
• Assist with cutover planning and execution
• Responsible for the knowledge transfer of business implications and detailed requirements to the application developer(s), project manager(s) including status reporting as required.
• Provide post go-live support and application maintenance support
• Take active responsibility for agreeing on Resolution dates and resolving open queries
• Participate in identifying areas for improvement / best practices
• Identify and analyse risks and issues for the program or project portfolio in conjunction with project managers.

Job Description

Capability consultant -

• Manage and develop customer relationships and perceptions to achieve mutual goals.
• Product design and gap analysis to standard product functionality.
• Liaise with onshore and offshore development teams to deliver robust solutions on time.
• Demonstrate the ability to plan, prioritize and organize your time, project schedules and multiple project activities.
• Serve as a bridge between stakeholders in business and technology. Collaborate with stakeholders to analyse and validate business requirements
• Communicate concepts to both technical and non-technical stakeholders
• Participate in user meetings to gain understanding of customers’ processes, requirements, and issues to offer solutions and continuous enhancements
• Participate and understand all the project phases (Planning/Designing, Development/Configuration, System Test, Integration, Functionality Testing and UAT, Deployment, Post-go live support/Hypercare) in an agile SaaS environment
• Drive and/or participate in the requirements confirmation discussions / requirements gathering workshops
• Run workshops with stakeholders and leaders to analyse and design solutions for associated business processes and applications. Handle gaps detected during prototyping.
• Work with the business to design or evaluate a breakdown of businesses processes to identify and link functional and non-functional requirements.
• Collect information, analyse requirements and solve problems, providing technical and operational support.
• Manage and engage stakeholders including customers and vendors. Build relationships, networks, vendor contracts, etc.
• Perform fit-gap analysis as needed: Analyse and assess the feasibility of stakeholder requirements, impacts and gaps in the standard delivered functionalities of SAP SuccessFactors and extended applications (including ServiceNow).
• Configure and implement SuccessFactors prototypes to meet business requirements, and participate in overall configuration management
• Participate in the accurate updating of Configuration Workbooks
• Perform unit testing and drive and/or participate in User Acceptance Testing and System Integration Testing as needed. Participate in defect management of issues identified
• Conduct system walkthroughs / demos to explain the current configuration functionalities of each iteration
• Participate in the data conversion process (extraction-transformation-loading) as applicable
• Assist with cutover planning and execution
• Responsible for the knowledge transfer of business implications and detailed requirements to the application developer(s), project manager(s) including status reporting as required.
• Provide post go-live support and application maintenance support
• Take active responsibility for agreeing on Resolution dates and resolving open queries
• Participate in identifying areas for improvement / best practices
• Identify and analyse risks and issues for the program or project portfolio in conjunction with project managers.

Client Relationship Development and Management

• Build long-term relationships with key stakeholders
• Managing stakeholder relationships and communications at all stages of the project.
• Continuously support the development of our service offering and value proposition for the T&C Technology team.
• Collaborate with Subject Matter Experts across the business to extract required knowledge

Must Have

• Extensive Implementation / Support experience in SAP SuccessFactors Employee Central, Talent Management and Development.
• Extensive Data experience in SAP SF and HR IT, People Operations.
• Good working knowledge of ServiceNow HR Service Delivery Module and Employee Centre
• Moderate experience as a Human Resource business user, or another HR role.
• At least 3 implementations of SAP SuccessFactors working as a Talent Management (Performance and goals, Succession and Learning and Development) lead functional consultant.
• Understanding of the unified SuccessFactors solution and the touch points with other SF modules (e.g. Learning, Talent, Recruiting etc.).
• Experience in all aspects of SuccessFactors HCM implementation/Continuous Improvement including requirements gathering, fit or gap analysis, functional design development, user acceptance testing, training and deployment activities
• Experience on working with stakeholders on requirements and business process definition, Software Development/Systems Integration and Application Support
• Ability to document and present solutions using various methods (people facing, presentations, and demos)
• Knowledge of HR business process design and development
• Previous consulting experience working with global companies / Exposure to Internal project work
• Good analytical skills to help our stakeholders to find best solutions for their business requirements
• Good interpersonal skills, including strong verbal and written communication
• Able to work under pressure without any supervision, and a good team player
• Proven ability to work creatively and analytically in a problem-solving environment.
• Excellent leadership and interpersonal skills.
• Planning and coordinating of own and/or team's work activities to meet commitments and quality expectations.
• Strong communication skills (speaking, writing, listening)
• Excellent presentation, communication and negotiation skills
• Good knowledge of HCM concepts and HR processes
• Employee experience mindset and human centred design principles

Here’s What You’ll Need

Experience, Expertise and Certification/s:

• SAP SuccessFactors Talent Management module
• SAP SuccessFactors Succession and Learning and Development
• SAP SuccessFactors Employee Central module a plus
• Clear understanding of the data elements and structures underlying