Canberra Visa Consultant & Consular Liaison

Cibt; Mackay Regional; Presencial; AUD 60.000 - 80.000; Jornada completa

Descripción de la vacante

CIBT is seeking a Visa Consultant / Consular Liaison to support handling, tracking, and submission of visa applications, passports and documents from Canberra. You will liaise with embassies, clients and partners, ensuring timely processing and accurate documentation in a fast-paced environment.

The role emphasizes strong organizational skills, customer service, and proactive issue resolution, including courier coordination, record keeping and end‑to‑end submission management.

Formación

• Demonstrates strong organizational skills and attention to detail.
• Customer service experience in a fast-paced environment.

Responsabilidades

• Review orders and ensure necessary documents are obtained for submission.
• Prepare submissions by reviewing customer order form and assessing document accuracy.
• Coordinate courier activities and embassy submissions.
• Maintain accurate records and log sheets for incoming/outgoing packages.
• Handle basic billing questions and respond to customer inquiries.
• Assist with updating sheets and matching passports.
• Archive/close files and ensure original documents are returned to clients.

Conocimientos

Customer service

Time management

Communication skills

Organizational skills

Descripción del empleo

CIBT is seeking a Visa Consultant / Consular Liaison to support handling, tracking, and submission of visa applications, passports and documents from Canberra. You will liaise with embassies, clients and partners, ensuring timely processing and accurate documentation in a fast-paced environment.

The role emphasizes strong organizational skills, customer service, and proactive issue resolution, including courier coordination, record keeping and end‑to‑end submission management.