Immigration Consultant

CIBT, Inc.; Melbourne; Hybrid; AUD 70,000 - 100,000; Full time

Job summary

CIBT is seeking an Immigration Consultant in Melbourne to manage end-to-end visa applications and support clients on immigration matters. Hybrid role with responsibilities spanning client liaison, case management, and regulatory compliance.

The ideal candidate will hold a relevant bachelor’s degree, experience in immigration or related admin roles, strong English communication, and proficiency with MS Office. Join a global leader in immigration services with a commitment to inclusivity.

Qualifications

• Bachelor’s degree in related discipline.
• Experience in immigration, client service support, project coordination or administration.
• Strong analytical and problem-solving skills.
• Excellent written and spoken English; strong interpersonal skills.

Responsibilities

• Manage end-to-end Australian inbound visa applications; prepare and submit.
• Liaise with clients and immigration authorities; provide timely updates.
• Advise clients on Australian immigration laws and regulations.
• Maintain high level of client service and stakeholder relationships.
• Conduct immigration research from various sources.
• Maintain full, organized caseload and meet deadlines.
• Manage case management system and client files per protocols.
• Undertake other ad hoc duties as assigned.

Skills

Analytical skills

Interpersonal skills

English fluency

MS Office proficiency

Education

Bachelor’s degree in Business Administration, Law, Legal Services, or related discipline

Tools

MS Office (Word, Excel, PowerPoint, Outlook)

Job description

We are looking for an Immigration Consultant based in Melbourne (hybrid working model) to manage visa applications and support clients on immigration matters. This role involves visa processing, client communication, case management, and coordination with immigration authorities, ensuring applications are accurate and submitted on time. The successful candidate will manage end-to-end visa applications, maintain client relationships, and track case progress, ensuring compliance with Australian immigration regulations.

Key Duties and Responsibilities:

• Manage the end-to-end Australian inbound visa application process, including preparation and submission arrangement of visa applications, liaising with clients and the relevant immigration authorities, following up on application status and providing timely updates to our clients.
• The consultant will offer insights and guidance on the immigration laws and regulations applicable to Australia, helping clients understand their rights and obligations.
• Provide high level of client services and maintain good relationships with clients and other stakeholders.
• Immigration research as well as research information from different sources.
• Maintaining a full caseload in an organized and efficient manner while adhering to deadlines.
• Regularly review cases and pipelines for clients.
• Manage our case management system and client files in accordance with agreed practice protocols.
• Undertake other ad hoc duties as assigned.

Requirements

• Bachelor’s degree preferably in Business Administration, Law, Legal Services, Human Resources or related discipline.
• Working experience in immigration, client service support, project coordination or administration related roles. Experience in Australian immigration is preferred.
• Strong analytical and problem-solving skills.
• Excellent interpersonal skills with great command of spoken and written English.
• Ability to manage multiple priorities in a fast-paced environment with attention to detail and accuracy.
• Proficiency in MS Office (Word, Excel, PowerPoint, Outlook etc.) is an advantage.

About Us

CIBT is a leading global provider of immigration and visa services for corporations and individuals, operating in 25 countries worldwide. With more than 30 years of experience, CIBT is the trusted service provider to many of the world’s leading companies, including a majority of the Fortune 500.

CIBT delivers a comprehensive suite of services through two primary brands: Newland Chase, a wholly owned subsidiary specializing in global immigration strategy and advisory services for corporate clients worldwide, and CIBTvisas, a market leader in business and travel visa services for both corporate and individual clients.

Through its global expertise and extensive network, CIBT helps organizations and travelers navigate complex travel and immigration requirements in a fast, convenient, and secure manner.

CIBT is committed to building a diverse, equitable, and inclusive workplace where all employees and applicants are treated with respect and dignity. We provide equal employment opportunities to all qualified applicants and employees without regard to race, color, ethnicity, national origin, religion or belief, sex, gender, gender identity or expression, sexual orientation, age, disability, medical condition, marital or family status, veteran status, genetic information, or any other characteristic protected by applicable local law.

CIBT is committed to providing reasonable accommodations throughout the recruitment and employment process for individuals with disabilities or other accessibility needs. If you require assistance or an accommodation, please contact us [e-mail]