Canberra ICT Support Officer – Onsite, APS5 Contract

Convergence Consulting

Canberra

On-site

AUD 65,000 - 80,000

Full time

9 days ago

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Job summary

Convergence Consulting, a Canberra-based firm, is seeking an experienced ICT Support Officer to deliver frontline ICT services for staff in Australia and overseas. The role focuses on reliable, customer-focused support while assisting ICT projects within the Business Systems Unit.

Responsibilities include resolving hardware/software/network issues, managing user accounts, and supporting cyber security controls.

Qualifications

Experience providing ICT support for hardware, software, network and device issues.
Experience supporting Australian Public Service or Commonwealth Government environments.
Experience with Active Directory and Azure AD; familiarity with ITIL principles is highly regarded.
Baseline Security Clearance is mandatory.

Responsibilities

Provide ICT support for hardware, software, network, account and device issues.
Triage, resolve and elevate service requests and incidents in line with service levels.
Administer user accounts, systems, devices, software and ICT asset records.
Support ICT projects, upgrades, testing, rollouts and implementation activities.
Prepare and update ICT procedures, user guides and knowledge articles.
Liaise with staff, vendors and service providers to support ICT service delivery.
Identify recurring issues and contribute to service and process improvements; and
Support cyber security controls, patching, access management and incident reporting.