Campus IT Support & AV Technician

Navitas; City of Brisbane; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

LinkedIn Learning access

Volunteer leave

Job summary

Navitas is a global education provider seeking an IT Support Officer at the Jane Street campus in Brisbane. You will deliver day-to-day technical support to staff and students, maintain classroom tech, and ensure dependable IT services across campus sites.

Reporting to the IT Team Leader, you will install and configure computers, manage asset inventory, and respond to tickets while assisting moves and upgrades. EDM/equipment knowledge and good communication are essential.

Qualifications

• Diploma or Certificate-level qualification in IT (or equivalent experience).
• 1–2 years of IT support or service desk experience.
• Knowledge of Google Workspace, Apple Mac, Windows, and Active Directory.
• Familiarity with infrastructure, printing and AV/conferencing systems.
• Strong troubleshooting and communication skills.
• Experience in education or multi-campus environments.

Responsibilities

• Provide technical support for staff, students, and visitors.
• Support classroom technology, meeting rooms, and shared IT facilities.
• Respond to service desk tickets, walk-ups, and inquiries.
• Escalate complex issues to the Team Lead or relevant technical teams.
• Install and configure computers, peripherals, and classroom AV equipment.
• Maintain device inventory and asset tracking.
• Assist with staff moves and technology upgrades.

Skills

Google Workspace

Apple Mac

Windows

Active Directory

IT support

customer service

communication

Education

Diploma or Certificate in IT

ITIL Foundations certification

Tools

SCCM

JAMF

Intune

Job description

Navitas is a global education provider seeking an IT Support Officer at the Jane Street campus in Brisbane. You will deliver day-to-day technical support to staff and students, maintain classroom tech, and ensure dependable IT services across campus sites.

Reporting to the IT Team Leader, you will install and configure computers, manage asset inventory, and respond to tickets while assisting moves and upgrades. EDM/equipment knowledge and good communication are essential.