Campus Experience Lead — On‑Site, Full‑Time

Contour-Education; City of Parramatta; On-site; AUD 75,000 - 90,000; Full time

Benefits offered by this job

Superannuation

Extra leave

Employee Assistance Program (EAP)

Lifestyle perks

Job summary

Contour-Education is seeking a full-time Campus Manager for our upcoming Parramatta NSW campus. You will own the campus operations, lead the campus experience team, and ensure excellence across student, parent, and tutor experience.

You will drive improvement, safeguard discipline, and build a thriving environment where students thrive, parents trust, and tutors excel. This is a hands-on on-site leadership role requiring presence on campus, weekend availability when classes run, and a relentless

Qualifications

• Relevant Experience – Prior customer service leadership experience (education, operations, retail, hospitality etc.)
• On-site leadership and campus ownership responsibilities
• Strong focus on Contour standards and student-centered outcomes

Responsibilities

• Campus Ownership: Full accountability for safe, organized, elite-experience-ready campus daily
• Team Leadership & Development: Lead, coach, and develop the Service Team
• Campus Representation: Champion the campus and uphold brand standards
• Crisis & Issue Management: Resolve issues quickly while protecting student experience
• Operational Excellence: Oversee opening/closing, class readiness, attendance, inventory, and service
• Tutor Enablement: Maintain classrooms, resources, and tech readiness
• Experience Stewardship: Safeguard student and parent journey from first trial to hundredth class
• Walk-In & Student Support Oversight: Ensure clear, empathetic support
• Trial Experience & Conversion: Own trial experience end-to-end and maximise conversion
• Workflow & Process Improvement: Identify gaps and embed solutions
• Standards & Quality Assurance: Audit operations and ensure Contour standards

Skills

Campus Ownership

Team Leadership

Communication

Operational Discipline

Problem Solving

Continuous Improvement

On-Campus Commitment

Energy & Presence

Accountability

Long-Term Mindset

Student & Customer Focus

Job description

Contour-Education is seeking a full-time Campus Manager for our upcoming Parramatta NSW campus. You will own the campus operations, lead the campus experience team, and ensure excellence across student, parent, and tutor experience.

You will drive improvement, safeguard discipline, and build a thriving environment where students thrive, parents trust, and tutors excel. This is a hands-on on-site leadership role requiring presence on campus, weekend availability when classes run, and a relentless