Campus Concierge & Guest Experience Specialist

International College of Management, Sydney; Manly; On-site; AUD 52,000 - 70,000; Full time

Benefits offered by this job

Flexible Work Schedule

Purposeful Work

Collaborative Environment

Job summary

International College of Management, Sydney – Manly NSW is seeking a Campus Concierge to lead a welcoming campus experience for students, visitors and staff. You will support day-to-day administration, assist with accommodation services, sign-ins and room setup, and act as a Fire Warden/First Aider as needed.

The role requires hospitality experience, strong IT skills (Office 365, RMS Booking System), and a professional presentation.

Qualifications

• Experience in hospitality or guest services and strong administrative skills.
• Professional presentation and a proactive, customer-focused approach.
• Willingness to upskill and operate IT systems including RMS and Office 365.
• Working with Children’s Check and First Aid certification are preferred.

Responsibilities

• Create a welcoming and professional environment for all campus visitors, students and staff.
• Open and close campus and conduct security walks.
• Assist with accommodation services and student inquiries.
• Manage guest and contractor sign-ins, provide assistance as required.
• Handle reservations, access cards, postage and records.
• Support other departments administratively and prepare rooms for new terms.
• Ensure under-18 students comply with regulations and provide guidance.
• Act as an Emergency Responder, including Fire Warden and First Aider duties.

Skills

Hospitality Experience

Customer service

Administrative skills

Professional presentation

IT skills

Working with Children’s Check

Education

First Aid certification

Tools

RMS Booking System

Office 365

Job description

International College of Management, Sydney – Manly NSW is seeking a Campus Concierge to lead a welcoming campus experience for students, visitors and staff. You will support day-to-day administration, assist with accommodation services, sign-ins and room setup, and act as a Fire Warden/First Aider as needed.

The role requires hospitality experience, strong IT skills (Office 365, RMS Booking System), and a professional presentation.