Campaign Lead - Premium

Sportsbet; Melbourne; On-site; AUD 79,503 - 97,171; Full time

Benefits offered by this job

25 days annual leave

$800 work from home office allowance

Weekly concierge service

Daily fresh fruit and free breakfast

Development budget for conferences and courses

Access to Employee Assistance Program

26 weeks paid parental leave for Primary Carers

Job summary

A leading Australian e-commerce company is seeking a Campaign Lead - Premium to enhance customer engagement and retention strategies. The role involves developing innovative campaigns and collaborating with cross-functional teams to tailor propositions for various customer segments. Competitive salary, generous benefits, and a dynamic work environment await the right candidate.

Qualifications

• Proven experience in customer lifecycle planning and campaign execution.
• Ability to inspire and manage a high-performing team.
• Strong focus on delivering exceptional customer experiences.

Responsibilities

• Oversee and optimize the customer journey from engagement to retention.
• Develop and implement lifecycle campaign strategies.
• Work with cross-functional teams to maintain detailed customer profiles.

Skills

Leadership

Customer-centric experience

Campaign execution

Problem-solving

Tools

Salesforce

Job description

Join to apply for the Campaign Lead - Premium role at Sportsbet

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Join to apply for the Campaign Lead - Premium role at Sportsbet

Sportsbet isa leading Australian e-commerce business in the online wagering sector, bringing excitement to over 2 million Aussies.We do this by living our values to create an innovative entertainment brand, trailblazing products and best-in-class platformsthat deliver great experiences to our customers.

We have over 1,300 team members at Sportsbet but as part of the Flutter Group, we’re a true global player.

Our commitment to responsible gambling is genuine and demonstrated through the wide range of responsible gambling initiatives and tools.

We’re proud to be the leaders in responsible gambling in our industry, not just locally, but globally.

The Role

TheCampaign Lead is responsible for overseeing and optimizing the customer journey from initial engagement through to retention within the Premium cohort. This role supports the Proposition Manager, with execution of proposition planning, driving engagement, satisfaction, and loyalty throughout the customer journey. Additionally, the lead will leverage events and experiences to create impactful campaigns, ensuring the delivery of high-quality, scalable, and innovative activations

Key accountabilities:

• Develop and implement lifecycle campaign strategies aligned with Premium customer proposition planning business goals.
• Identify opportunities to enhance customer engagement at each stage of the lifecycle, from acquisition to retention and advocacy.
• Ensure campaign propositions are tailored to the specific needs of various customer segments, supporting customer profiling.
• Ensure effective value, sustainability & product merchandising, in all customer interactions and communications.
• Plan and execute campaigns that engage customers. creating a multilayered customer experience on and off platform.
• Work with cross-functional teams to develop and maintain detailed customer profiles, understanding their needs, preferences, and behaviours.
• Partner with the CRM team to design and implement communication strategies that effectively convey propositions to customers.
• Partner with Premium ELT to leverage customer data and insights for campaign optimization and personalisation.
• Leverage the customer voice through Relationship Manager engagement of campaign planning, to ensure relevance and competitive edge.
• Creation and implementation of Premium Team campaign communications, including but not limited to Customer & Team communications, presentation and training.
  

About You

• Ability to inspire, mentor, and manage a high-performing team while fostering collaboration and accountability.
• Strong focus on delivering exceptional, customer-centric experiences that exceed expectations.
• Ability to align event strategies with organisational goals, leveraging creativity and innovation to reimagine approaches.
• Thrives in dynamic environments, managing competing priorities with adaptability and attention to detail.
• Proactive problem-solving and results-driven mindset, with a commitment to achieving measurable outcomes.
• Proven experience in customer lifecycle planning, campaign execution or a similar role.
• Proficiency with salesforce and platforms is preferred.
  

The Perks

We work hard and play hard, so along with a competitive salary and generous performance-based bonus, here’s some of our other perks:

• 25 days annual leave (that’s right, a whole extra week!)
• Genuine flexible working policy with a $800 work from home office allowance
• Weekly concierge service including free massages, manicure/nail appointments - all onsite!
• Daily fresh fruit, free breakfast, sparkling water and Kombucha on tap in the office
• Development budget to send you to conferences, events, courses and other learning opportunities
• Access to our Employee Assistance Program and a Circle In membership
• Industry leading Parental Leave support program with 26 weeks paid leave for Primary Carers and no wait time. We also have a progressive return to work benefit for your first 6 months back: come back for 3 days, get paid for 4; come back for 4 days, get paid for 5.
  

What’s the Green Tick Feeling?

Well, it’s different for everyone, yet unites us all. It’s the feeling you get when you succeed, no matter what success looks like to you. It could be developing your career, it could be working on an industry leading project, or it could be making it to school pick up in time. It's all the little and big things that make you feel like you’re thriving when working at Sportsbet.

We’re an inclusive employer who welcomes you for who you are, as you are - so, if you require adjustments to the recruitment process, please let us know in your application. We also know flex means different things to different people, so let us know how we can support you to be your best.

Ready for your Green Tick Feeling? Apply now

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service and Management

• Industries

  Gambling Facilities and Casinos, Spectator Sports, and IT Services and IT Consulting

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