Campaign & Collections Strategy Architect

Francom; Sydney; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Free monthly lunches

Perks

Birthday celebrations

Job summary

Francom in Australia is seeking a Senior Campaign Coordinator to design and optimise end-to-end campaign and collections strategies across multiple channels. You will blend analytical rigor, customer-centric design, regulatory discipline, and commercial focus to deliver industry-leading performance in debt portfolios.

Working with Portfolio Managers, Operations, and Technology, you will apply Power BI, SQL and Databricks to uncover insights, improve contact outcomes, and drive decision-making.

Qualifications

• Tertiary qualification in engineering, mathematics, computer science.
• Experience in regulated environments such as financial services, credit, collections, or utilities.
• Strong background in campaign coordination, collections strategy, customer lifecycle marketing, or portfolio-based communications.
• Proven ability to manage end-to-end campaigns and collections strategies with accuracy, compliance discipline, and commercial focus.
• Strong analytical capability with the ability to interpret data, identify trends, and translate insights into action.

Responsibilities

• Develop annual, quarterly, and monthly campaign and collections strategies aligned to mandates and regulations.
• Optimize sequencing, timing, and channel mix to improve contact rates and recovery outcomes.
• Manage and refine strategies across all channels ensuring compliance and measurable uplift.
• Identify issues and risks in collections performance and propose solutions.
• Create clear propositions, messaging frameworks, and journeys tailored to segments.
• Apply Power BI, Excel, Databricks, SQL, SendGrid and Genesys to design, deliver, and refine activity.
• Interpret data and translate insights into actionable portfolio improvements.
• Prepare reports and recommendations for management.
• Create integrated database tracking tools to monitor performance patterns.
• Provide reporting to support management decision-making, including workforce planning.
• Partner with analysts to maintain enterprise data catalog.

Skills

Analytical thinking

Communication skills

Campaign coordination

Collections strategy

Education

Tertiary qualification in engineering, mathematics, computer science

Tools

Power BI

Excel

Databricks

SQL

SendGrid

Genesys

Job description

Francom in Australia is seeking a Senior Campaign Coordinator to design and optimise end-to-end campaign and collections strategies across multiple channels. You will blend analytical rigor, customer-centric design, regulatory discipline, and commercial focus to deliver industry-leading performance in debt portfolios.

Working with Portfolio Managers, Operations, and Technology, you will apply Power BI, SQL and Databricks to uncover insights, improve contact outcomes, and drive decision-making.