Call Centre Manager - Outbound Sales Leader

RESINC Solar; Brisbane; On-site; AUD 110,000 - 130,000; Full time

Benefits offered by this job

Base salary $110k–$130k

Superannuation

Incentives

Direct access to General Manager

Clear performance targets

Growth opportunities

CSR donations

Job summary

RESINC Solar & Batteries in Brisbane seeks an experienced Call Centre Manager to lead our outbound sales floor, own the appointment funnel and drive the 80-80-80 target. You’ll guide four teams and oversee a Calendar Quality Administrator to ensure sat appointments and completed sales.

Leverage data dashboards to manage performance, coach leaders, and deliver sharp weekly reporting to the General Manager. A hands-on, result‑oriented leader will thrive here.

Qualifications

• 3+ years leading outbound sales or telemarketing teams with Team Leaders.
• Proven track record of improving conversion metrics and lead performance.
• Strong coaching, leadership and accountability skills.

Responsibilities

• Own the Appointment Funnel from first enquiry to sat appointment and rebooking.
• Drive the 80-80-80 target: 80% confirmation, 80% show, 80% decision-makers present.
• Maximize value from every lead; manage aged data, reschedules and dormant leads.
• Develop and mentor Team Leaders; build a high-performing leadership group.
• Lead through data with dashboards and weekly forecasting for GM.

Skills

Leadership

Outbound sales

Team management

Data-driven

Coaching

Tools

Zoho CRM

Job description

Call Centre Manager - Outbound Sales Leader

Call Centre Manager | Outbound Sales Leader

Lead the floor that fills Australia’s most awarded solar company’s sales calendar

You don’t wait for the phones to ring. You build the team that makes them ring, then you make every booking count.

If you’ve led an outbound sales floor, know how to move the numbers that matter, and want a business that will back you to achieve more, we want to hear from you.

This is an opportunity to take ownership of a high-performing call center, lead an experienced team through its next stage of growth, and make a measurable impact on the business.

Who We Are

Since 2016, RESINC Solar & Batteries has grown into Australia's #1 most popular solar installer (SunWiz, 2025), installing more than 100 systems every week across Queensland, New South Wales, the ACT and Victoria.

With more than 10,000 five-star reviews, a Legendary rating on SolarQuotes and the Smart Energy Council's Installer of the Year award, we're proud of the reputation we've built.

We're privately owned, triple ISO certified and a genuine social enterprise. We're also a business that believes success should make a difference beyond the bottom line.

About the Role

We're looking for an experienced, commercially driven Call Centre Manager to lead our entire outbound call center operation.

You'll lead through four Team Leaders across:

• Appointment Setting
• Confirmations
• Aged Data
• Customer Re-Engagement

You’ll also oversee our Calendar Quality Administrator.

Reporting directly to the General Manager, you'll have ownership of the appointment-setting funnel and be accountable for two key business outcomes: sat appointments and completed sales.

This is a hands-on leadership role for someone who knows how to build accountability, develop leaders, drive conversion and get the very best out of every lead.

What You'll Be Responsible For

Own the Appointment Funnel

Take ownership from the first customer enquiry through to the sat appointment, including speed to lead, booking, confirmation, rebooking and ensuring the right appointments are allocated to the right sales representatives.

Drive Our 80-80-80 Target

Lead the charge towards our 80-80-80 goal:

• 80% confirmation rate
• 80% appointment show rate
• 80% of appointments with all decision-makers present

We're not there yet. You'll establish the baseline, develop the strategy and build the team capability to get us there.

Maximize Every Lead Opportunity

Ensure every lead has value. From fresh enquiries and aged data to reschedules and dormant leads, you'll implement strategies to maximize contact, engagement and conversion.

Develop Your Leadership Team

Build, mentor and coach your Team Leaders into a high-performing leadership group that consistently delivers results, develops people and creates future leaders.

Lead Through Data and Accountability

Run the operation using live dashboards, meaningful KPIs and clear performance expectations. Deliver sharp weekly reporting to the General Manager and maintain accurate forecasting so the business knows what's coming before it hits.

About You

You're a driven outbound sales leader who thrives on targets, accountability and performance. You know how to motivate a team, develop leaders and turn numbers into results.

Ideally, you'll bring:

• At least 3 years' experience leading outbound sales, telemarketing or appointment-setting teams, ideally with experience managing Team Leaders.
• A genuine hunter mentality. You love chasing targets, thrive on a leaderboard and see a tough week as motivation to come back stronger.
• A proven track record of improving conversion metrics, whether that's confirmation rates, show rates, close rates or sales per head. You'll be able to demonstrate the before and after.
• Strong coaching and leadership skills, with the ability to develop people while maintaining high standards and accountability.
• A data-driven approach, with experience using dialers, CRM systems and performance dashboards. Zoho CRM experience will be highly regarded.
• A clear understanding that quality beats quantity. Pushy calls and appointments that don't show are not wins.

Most importantly, you're someone who takes ownership, finds solutions and knows how to get a team moving in the same direction.

What's In It For You?

A great opportunity deserves a great package.

• $110,000 – $130,000 base salary + superannuation, depending on experience.
• Quarterly performance incentives linked to sat appointments, completed sales and achievement of our 80-80-80 milestones.
• Direct access to the General Manager, with the authority and backing to make meaningful changes.
• Clear performance targets, a proven product and more than 100 installations every week supporting the appointments you generate.
• The opportunity to join a rapidly growing business with genuine scope for career progression.
• The chance to work for a business with purpose, with approximately $500,000 each year going back to Surf Life Saving Clubs, veterans, schools and animal rescues.