Call Centre / Customer Service Officer (Multiple positions)

Easy Authoring; Sydney; Hybrid; AUD 51,000 - 55,000; Full time

Job summary

Easy Authoring in Sydney is seeking Call Centre / Customer Service Officers to provide high quality customer service and accurately process applications for energy assistance programs.

The roles are onsite in Paramatta, with hybrid options after the initial period; 7.5 hours per day and 37.5 hours/week; contract through April 2027; multiple positions.

Qualifications

• Provide high quality customer service to ensure accurate and timely processing of applications and enquiries.
• Maintain accurate and up-to-date records of customer interactions and outcomes in relevant systems.
• Use available systems to input, verify and update customer information in line with operational standards.
• Escalate complex or sensitive matters to supervisors to ensure consistent service delivery.

Responsibilities

• Respond to customer enquiries across multiple channels to provide clear information.
• Process customer applications and requests accurately and within required timeframes.
• Maintain accurate and up-to-date records of customer interactions, applications and outcomes.
• Use available systems to input, verify and update customer information.
• Contribute to efficient branch operations by performing routine administrative tasks.
• Escalate complex or sensitive matters to supervisors.
• Participate in outreach activities to strengthen understanding of available assistance programs.

Job description

Call Centre / Customer Service Officer (Multiple positions)

• Attractive Hourly pay rate of $37.50 per hour + super
• Working 7.5 hours/day | 37.5 hours/week
• Working onsite Monday to Friday in Paramatta, with flexible/hybrid options available after the initial period.
• Hiring for multiple positions

• Contract until end of April 2027
• Attractive Hourly pay rate of $37.50 per hour + super
• Working 7.5 hours/day | 37.5 hours/week
• Working onsite Monday to Friday in Paramatta, with flexible/hybrid options available after the initial period.
• Hiring for multiple positions

Purpose of the role

You will be responsible to provide high quality customer service to ensure the accurate and timely processing of applications and enquiries for energy assistance programs, contributing to positive outcomes for customers and supporting efficient service delivery.

Key Accountabilities

• Respond to customer enquiries across multiple channels to provide clear information and support positive customer outcomes.
• Process customer applications and requests accurately and within required timeframes to support timely access to energy assistance programs.
• Maintain accurate and up-to-date records of customer interactions, applications and outcomes in relevant systems to support data integrity.
• Use available systems and tools to input, verify and update customer information in line with operational standards.
• Contribute to efficient branch operations by performing routine administrative tasks and supporting colleagues during peak periods.
• Escalate complex or sensitive matters to supervisors to ensure consistent and appropriate service delivery.
• Participate in outreach or engagement activities, when required, to strengthen customer understanding of available assistance programs.

About Easy Authoring

Established in 2006, Easy Authoring helps job seekers find the right opportunity to match their skill set and aid career progression. We are the authorized suppliers to NSW, ACT, QLD, and the Federal government as well as multiple corporate organisations to provide contingent labor for various business functions including ICT, Project Management, Change Management, and Learning design along with a broad range of other business-focused positions.