Call Centre Agent

Greenpeace; Sydney; On-site; AUD 50,000 - 71,000; Full time

Benefits offered by this job

Competitive hourly rate

Monthly and quarterly incentives

Pet-friendly office in Rosebery

Career development opportunities

Hands-on training and coaching

Inclusive, diverse culture

Job summary

Greenpeace Australia Pacific (GPAP) is seeking a Telefundraiser to join our in-house Call Centre. You will connect with supporters by phone to inspire regular donations and grow support for Greenpeace campaigns.

This casual role involves full-time hours from Monday to Friday, onsite in Rosebery, Sydney, with an hourly rate of $44 plus superannuation. Ideal candidates are sales or fundraising oriented, with strong communication skills, resilience, and a track record in meeting targets.

Qualifications

• One year of experience in sales, fundraising, or telemarketing.
• Strong objection-handling and negotiation skills.
• Excellent communication and ability to engage supporters over the phone.
• Able to balance rapport with persuasion in a target-driven environment.

Responsibilities

• Engaging with new and existing supporters over the phone to inspire financial support.
• Achieving fundraising targets including conversion rate, contact rate, and average gift.
• Deliver authentic, persuasive conversations aligned with Greenpeace campaigns.
• Keep accurate supporter records and maintain data integrity.
• Participate in coaching to grow skills and impact.

Skills

Excellent communicator

Target-driven

Negotiation skills

Organised

Tools

CRM systems

Job description

Be a crucial part of the fight for a green and peaceful future.

At Greenpeace Australia Pacific (GPAP), we believe a better world is possible and we’re determined to make it happen. We are an independent campaigning organisation, powered by people and creative action, taking on the biggest environmental and climate challenges of our time.

You’ll be part of something bigger: a passionate global movement that sparks action, holds decision‑makers to account, and drives lasting change for people and the planet. This is an opportunity to use your skills, energy, and passion to help shape a future worth fighting for.

TELEFUNDRAISER

Role: Casual Position
Hours: Seeking candidates available full time, Monday to Friday.

• Monday - Thursday: 10:45am - 6:45pm
• Friday: 9am - 5pm

Location: Onsite in Rosebery, Sydney
Remuneration: $44 per hour

THE ROLE

As a member of our vibrant in-house Call Centre team, you’ll connect with supporters who’ve taken action on Greenpeace campaigns; people who’ve signed petitions, shared messages, or expressed interest in a greener future. Your mission is to inspire them to become regular donors or increase their support.

If you thrive in a dynamic environment, are results-oriented, and possess a proven track record in sales or fundraising, we want you on our team. Join us in making a difference and be a catalyst for positive environmental change!

Some of your key responsibilities include:

• Engaging with new and existing supporters over the phone to inspire financial support.
• Achieving fundraising targets including conversion rate, contact rate, and average gift.
• Deliver authentic, persuasive and informative conversations aligned with Greenpeace campaigns.
• Keep accurate and secure supporter records while maintaining data integrity.
• Participate in regular coaching sessions to grow your skills and impact.Always upholding Greenpeace’s standards, Code of Conduct, and commitment to integrity.

Are you a sales superstar or maybe you’re a great conversationalist and enjoy engaging with people who share your desire to make a real, tangible difference in the world? This opportunity might be for you!

WHAT WE OFFER YOU

• Competitive Rate: Hourly rate of $44 per hour plus superannuation
• Incentives and Benefits: Exciting monthly and quarterly incentives for top performance.
• Terrific Location: Work from our beautiful, pet-friendly office in Rosebery.
• Career Development: Explore plenty of career development opportunities within our organisation.
• Continuous Learning: Access hands‑on training, coaching and personal development through innovative growth programs.
• Inclusivity: Experience a culture that celebrates inclusivity, belonging, and diversity.

THE IDEAL CANDIDATE

You’re an excellent communicator who’s passionate about the environment and believes in humanities power to make change. You thrive in a target-driven environment and can balance rapport with persuasion.

You’ll ideally have:

• One year of experience in sales, fundraising, or telemarketing.
• Confidence, patience, and resilience even under pressure.
• Strong objection-handling and negotiation skills.
• You can think creatively to connect with supporters and tailor conversations.
• Is organised, adaptable, and comfortable using computer systems and CRMs.

Visa holders are welcomed.

THE TEAM

Based out of the GPAP Head office, we are on a mission to deliver world class In-house Telefundraising. Working full-time hours, our fundraisers inspire potential new supporters about the need to protect our oceans, reduce plastic pollution and talk about humanity's most pressing challenge – Climate Change.

You’ll be part of a team that embodies Greenpeace’s values; trust, respect, creativity, and a global mindset and you’ll play a key role in growing the community that funds our frontline environmental action.

GPAP is an equal opportunity employer with a longstanding commitment of providing a work environment that respects the dignity and worth of each individual. We recognise and value the benefits and strengths that diversity brings to our employees and the whole organisation and we thrive in an environment that encourages respect and trust.

Note: Not all responsibilities and competencies listed in the Job Description need to be addressed; it is left to the discretion of the applicant which to focus on.