Cairns Events & Conferences Lead

Crystalbrook Collection; Cairns Regional; On-site; AUD 55,000 - 75,000; Full time

Job summary

Crystalbrook Collection is seeking an experienced events professional to bring each client’s vision to life across our Cairns hotels and resorts. Reporting to the Conferencing & Events Manager, you will manage timelines, deposits and room blocks while coordinating with venue managers, chefs and hotel teams to deliver seamless events from confirmation to post-event follow-up.

You will lead pre-conference meetings, ensure spaces are presentation-ready and provide a warm welcome for clients and

Qualifications

• Experience in Event Services, Conference and Events
• Experience supporting large or complex group events, including accommodation
• Exceptional attention to detail
• Confident, polished communication with clients and stakeholders at all levels
• Strong organisation, prioritisation and problem-solving skills
• Proficiency across Microsoft Office, including Word, Excel and PowerPoint
• Experience with event or sales systems such as iVvy or similar—desirable, but not essential

Responsibilities

• Take ownership from event confirmation through to post-event follow-up
• Manage event timelines, deposits, room blocks and pre-arrival documentation
• Coordinate BEO meetings and ensure every detail is clearly communicated
• Partner with venue managers, chefs and hotel teams to bring event plans together
• Coordinate site inspections and ensure event spaces are presentation-ready
• Lead pre-conference meetings and provide a warm welcome for clients and group arrivals
• Reconcile master accounts and work with Finance to resolve outstanding folios
• Conduct client debriefs and turn feedback into meaningful improvements
• Keep event information accurate and up to date across our sales and event systems

Tools

MS Office Suite

Job description

Crystalbrook Collection is seeking an experienced events professional to bring each client’s vision to life across our Cairns hotels and resorts. Reporting to the Conferencing & Events Manager, you will manage timelines, deposits and room blocks while coordinating with venue managers, chefs and hotel teams to deliver seamless events from confirmation to post-event follow-up.

You will lead pre-conference meetings, ensure spaces are presentation-ready and provide a warm welcome for clients and