Assistant Manager

Crafty's Harbour Town; Gold Coast City; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Training & development

Career progression

Support from hospitality professionals

Job summary

Crafty’s Harbour Town in Biggera Waters, QLD, is seeking an Assistant Venue Manager to support the General Manager and Head Chef in leading this vibrant sports bar. You will develop a high-performance team, drive exceptional guest experiences, and maintain a lively, safe venue.

We are looking for a hands-on leader who can train staff, implement development programs, and foster a culture of energy and fun while delivering consistent service across all dayparts.

Qualifications

• Hands-on leader with experience in a similar role.
• Ability to lead, train and develop a strong team and culture.
• Ability to deliver world class service every day.
• Strong verbal communication skills.
• High level of presentation and keen eye for detail.

Responsibilities

• Grow and develop our people to deliver top performance.
• Provide energetic, world-class service to guests.
• Lead the team to deliver the best Gold Coast experience.
• Support day-to-day venue management and operations.
• Manage rostering, labour and ordering, ensuring efficiency.
• Collaborate on promotions and menu ideasto drive revenue growth.
• Ensure OH&S and OLGR policies are followed.

Skills

Leadership

Team development

Customer service

Communication

Menu knowledge

Job description

Crafty's Harbour Town – Biggera Waters QLD

Are you an experienced hospitality professional with a passion for delivering amazing guest experience and leading world class teams? SITE Hospitality is on the search for an Assistant Venue Manager for our OG venue, CRAFTY'S Sports Bar.

CRAFTY'S is the market leader within the casual dining category, with it's unique offering delivering the best in premium fare and guest experience on the Gold Coast. This role will suit someone who is passionate about what they do and wants to take their career to higher levels, working closely with renowned hospitality professionals.

The Venue Manager role supports the General Manager and Head Chef in leading this great venue. The successful candidate must be a true leader, understand how to exceed expectations and lead a team to deliver amazing guest experience, whilst ensuring we don't forget about energy and fun!

The role:

Responsible for the growth and development of our people

Providing world class, energetic and fun service to our guests

Ensuring the team delivers the best experience on the Gold Coast

Support the day-to-day management of the venue

Managing and creating the atmosphere and ambiance during the day and night

Ensuring a clean, safe and well-maintained venue at all times

Support the delivery of all standard operating systems

Be accountable for rostering, labour and ordering

Collaborate and create new initiatives, promotions and menu ideasto drive revenue growth

Ensuring compliance with OH&S and OLGR polices

What you need to bring:

Be a hands-on leader with experience in a similar role

Ability to lead, train and develop a strong team and culture

Able to deliver world class service everyday

Ability to create and implement management development programmes

Fantastic verbal communication skills

Strong food and bar knowledge

High level of presentation and keen eye for detail

Current RSA

Our Offer:

Full-time position with rewarding salary package

Training & development with room to grow within a progressive company

Support from a group of seasoned hospitality professionals