Café Supervisor

North West Disability Services; Richmond; On-site; AUD 30,000 - 39,000; Part time

Job summary

North West Disability Services in Richmond, NSW, is seeking a hands-on café supervisor for Secret Garden. This is a standalone, part‑time role (Wednesday to Saturday) focused on delivering warm front‑of‑house service and creating a welcoming atmosphere for customers and participants.

You will lead daily operations, manage stock and safety standards, and work closely with support workers and NDIS participants to support learning activities while keeping the café running smoothly.

Qualifications

• Experience in café or hospitality operations.
• Confident working independently and managing a café environment.
• Strong knowledge of customer service and front‑of‑house operations.
• Experience managing stock ordering and inventory.

Responsibilities

• Run daily front‑of‑house café operations across Wednesday to Saturday.
• Lead service and create a welcoming experience for customers.
• Manage café opening and closing procedures.
• Monitor, order and maintain stock, supplies and café inventory.
• Work independently and confidently in a fast‑paced environment.
• Coordinate day‑to‑day café operations and priorities.
• Work closely with Support Workers and NDIS participants during café service.
• Support Support Workers who are guiding participants through café‑based learning activities.
• Maintain cleanliness, food safety and workplace health and safety standards.
• Assist with basic administration and record keeping associated with café operations.

Job description

North West Disability Services – Richmond NSW

Make Magic Happen in a Café That Creates Real Impact

Part-time (Wednesday‑Saturday) | Richmond

About Secret Garden: Secret Garden is more than just a café. It's a community‑driven, inclusive environment where people come together to connect, learn, and thrive.

Alongside serving great coffee and fresh food, we provide meaningful opportunities for NDIS participants to build skills, confidence, and connection through supported work in our café.

We're looking for a hands‑on hospitality professional who can lead our café operations while helping create an environment where participants can learn, contribute, and succeed.

The Role – What You'll Be Doing

This is a hands‑on, standalone café role with a strong people focus.

You will:

• Run daily front‑of‑house café operations across Wednesday to Saturday
• Lead service and create a welcoming experience for customers
• Manage café opening and closing procedures
• Monitor, order and maintain stock, supplies and café inventory
• Work independently and confidently in a fast‑paced environment
• Coordinate day‑to‑day café operations and priorities
• Work closely with Support Workers and NDIS participants during café service
• Support Support Workers who are guiding participants through café‑based learning activities
• Maintain cleanliness, food safety and workplace health and safety standards
• Assist with basic administration and record keeping associated with café operations

This role is ideal for someone who enjoys the challenge of running a busy café while making a genuine difference in their community.

Who You Are

We're looking for someone who brings both capability and care:

• Experienced in café or hospitality operations
• Confident working independently and managing a café environment
• Strong knowledge of customer service and front‑of‑house operations
• Experienced in stock control, ordering and inventory management
• Comfortable managing multiple priorities in a busy environment
• Passionate about working in an inclusive, community‑focused setting
• Comfortable working alongside people with disability
• A strong communicator who builds positive relationships with customers, participants and support staff
• Calm, organised and solutions‑focused under pressure
• Reliable, self‑motivated and takes ownership of their work

Why You'll Love This Role

• Meaningful work – you'll help create opportunities for people with disability to develop skills and confidence
• A unique blend of hospitality and social impact
• Consistent part‑time hours (Wednesday‑Saturday)
• A beautiful outdoor venue with a strong sense of community
• The opportunity to take ownership of café operations and make the role your own
• A supportive team environment where what you do genuinely matters

What You’ll Bring

• Experience in a café, hospitality or customer service role
• Confidence running front‑of‑house operations
• Experience managing stock ordering and inventory
• Strong organisational and time management skills
• Experience or interest in working alongside people with disability
• Excellent interpersonal and communication skills
• A hands‑on, positive and adaptable approach
• Availability to work Wednesday‑Saturday

Barista experience and food handling knowledge will be highly regarded