Senior Café Supervisor

Norths Leagues & Services Club; Kallangur; On-site; AUD 55,000 - 70,000; Full time

Benefits offered by this job

Career advancement

Competitive pay

Work-life balance

Employee assistance program

Job summary

Norths Leagues & Services Club in Queensland invites a Senior Café Supervisor to lead our busy café team. You will oversee daily operations, mentor staff and ensure guest experiences meet high standards.

We are seeking a hands-on leader with 3+ years in hospitality, strong communication, and the ability to manage shifts across early mornings and late nights. Competitive pay and career development await.

Qualifications

• 3+ years of hospitality or café experience.
• Strong leadership and team-management skills.
• Excellent customer service and communication skills.
• Ability to remain calm and organised in a busy environment.

Responsibilities

• Prepare and serve a variety of coffee and beverage options to customers.
• Provide exceptional customer service and create a welcoming atmosphere.
• Assist with food preparation and service, ensuring high standards of quality and presentation.
• Maintain cleanliness and organisation of the café area.
• Work collaboratively with team members to ensure smooth operations.

Skills

Hospitality leadership

Customer service excellence

Team management

Communication skills

Job description

Norths is looking for an experienced and motivated Senior Café Supervisor to join our team.

Are you enthusiastic, energetic and ready to take on an exciting role within our Café team?

Norths is seeking a Senior Café Supervisor to help lead our dynamic team. If you're passionate about delivering exceptional customer service, thrive in a fast-paced environment and enjoy leading a team, we'd love to hear from you!

About the Role

As a Senior Café Supervisor, you will play an important role in supporting the day-to-day operations of the café, leading and supporting the team, maintaining high service standards and ensuring our guests receive an exceptional experience.

This is a hands-on position suited to someone who is confident working in a busy hospitality environment, can take ownership of a shift and lead a team effectively.

Key Responsibilities

• Prepare and serve a variety of coffee and beverage options to customers.
• Provide exceptional customer service and create a welcoming atmosphere.
• Assist with food preparation and service, ensuring high standards of quality and presentation.
• Maintain cleanliness and organisation of the café area.
• Work collaboratively with team members to ensure smooth operations.

About You

We are looking for someone who has:

• 3+ years of hospitality or café experience, with senior/supervisory experience highly regarded
• Strong leadership and team-management skills
• Excellent customer service and communication skills
• The ability to remain calm and organised in a busy environment
• A strong understanding of café and hospitality operations
• A positive, professional and reliable attitude
• The ability to work independently and make confident decisions
• A genuine passion for hospitality and delivering a great guest experience
• Flexibility to work across a range of shifts throughout the week

The role requires flexibility across operating hours of 8:00am - 12:00am, with varying shifts throughout the week.

Availability across mornings, afternoons, evenings, weekends and peak periods will be required.

About Us

• Opportunities for career advancement.
• Competitive remuneration packages.
• Balanced, work-life balance rosters.
• Access to our Employee Assistance Program.

Successful applicants will be subject to the completion of 'Reference Checks' and a 'National Police Certificate Check'.