Café Shift Supervisor

Twelve Apostles Cafe; Port Campbell; On-site; AUD 65,000 - 85,000; Full time

Job summary

Twelve Apostles Café, a premier hospitality venue along Victoria's Great Ocean Road, seeks a Café Shift Supervisor to lead by example and drive outstanding guest experiences.

You will support the Site Manager in daily operations, coach a high-performing Front of House team, and ensure service excellence across all areas of the venue.

Qualifications

• Previous experience in a hospitality supervisory or team leader role (essential).
• Experience in high-volume cafés, restaurants, tourism venues, or similar environments.
• Outstanding leadership and people management skills.
• Current RSA Certificate (essential).
• Full Australian working rights, ability to be based near the Great Ocean Road.

Responsibilities

• Support the Site Manager in the day-to-day operation of the café, restaurant, Grab & Go service, and functions.
• Lead and supervise Front of House team members during allocated shifts.
• Ensure exceptional customer service across all service areas.
• Coordinate daily service, allocate staff responsibilities, and monitor workflow.
• Provide coaching, training, and ongoing support to team members.
• Assist with onboarding and developing new employees.
• Handle customer enquiries and resolve complaints professionally.
• Support stock control, ordering, and inventory management.
• Ensure food safety, RSA, WHS, and company policies are followed.
• Assist with opening and closing procedures, cash handling, and end-of-day reconciliation.
• Work collaboratively with the kitchen team to ensure seamless service.
• Maintain high standards of cleanliness, presentation, and venue readiness.

Skills

Leadership

Customer service

Communication

Organisational skills

Problem solving

POS experience

Cash handling

Weekend availability

Tools

POS systems

Job description

Support the leadership team at one of Australia's most iconic hospitality destinations.

Located along the breathtaking Great Ocean Road, the Twelve Apostles Café is one of Victoria's premier tourism and hospitality venues, welcoming thousands of visitors from around the world each day.

We are seeking an experienced Café Shift Supervisor to support the Site Manager in the day-to-day operation of this busy venue. This is a hands‑on leadership role suited to someone who leads by example, thrives in a fast‑paced environment, and is passionate about delivering outstanding customer service while developing a high‑performing team.

Our venue features:

• A 160-seat indoor dining area
• A 68-seat outdoor dining area
• Cafe counter offering in person and QR Code ordering
• A high-volume Grab & Go café/bar

• Functions and group catering

Support the leadership team at one of Australia's most iconic hospitality destinations.

Located along the breathtaking Great Ocean Road, the Twelve Apostles Café is one of Victoria's premier tourism and hospitality venues, welcoming thousands of visitors from around the world each day.

We are seeking an experienced Café Shift Supervisor to support the Site Manager in the day-to-day operation of this busy venue. This is a hands‑on leadership role suited to someone who leads by example, thrives in a fast‑paced environment, and is passionate about delivering outstanding customer service while developing a high‑performing team.

Our venue features:

• A 160-seat indoor dining area
• A 68-seat outdoor dining area
• Cafe counter offering in person and QR Code ordering
• A high-volume Grab & Go café/bar

• Functions and group catering

About the Role

Reporting to the Site Manager, you will play a key role in ensuring smooth daily operations across all front‑of‑house areas. You will assist with leading the team, maintaining exceptional service standards, and creating a positive experience for every guest.

Key Responsibilities

• Support the Site Manager in the day-to-day operation of the café, restaurant, Grab & Go service, and functions.
• Lead and supervise Front of House team members during your allocated shifts.
• Ensure exceptional customer service is consistently delivered across all service areas.
• Coordinate daily service, allocate staff responsibilities, and monitor workflow.
• Provide coaching, training, and ongoing support to team members.
• Assist with onboarding and developing new employees.
• Handle customer enquiries and resolve complaints professionally and efficiently.
• Support stock control, ordering, and inventory management.
• Ensure food safety, RSA, workplace health and safety, and company policies are followed.
• Assist with opening and closing procedures, cash handling, and end-of-day reconciliation.
• Work collaboratively with the kitchen team to ensure seamless service.
• Maintain high standards of cleanliness, presentation, and venue readiness at all times.
• Act as the Site Manager in their absence when required.

About You

To be successful in this role, you will have:

• Previous experience in a hospitality supervisory or team leader role (essential).
• Experience working in high-volume cafés, restaurants, tourism venues, or similar environments.
• Outstanding leadership and people management skills.
• A passion for delivering exceptional customer experiences.
• Strong organisational skills with the ability to prioritise multiple tasks.
• Excellent communication and problem‑solving abilities.
• Experience with POS systems and cash handling.
• Current RSA Certificate (essential).
• Availability to work weekends, public holidays, and peak tourism periods.
• Full Australian working rights, ability to be based near the Great Ocean Road.

Desirable

• Hold First Aid and Food Safety Supervisor certificates.
• Multi‑outlet or kiosk/counter‑service experience.
• Experience in tourism or large‑volume hospitality operations.
• Coffee making is highly regarded.
• Multilingual skills are an advantage, as we welcome visitors from around the world.

Why Join Us?

• Work at one of Australia's most recognised tourist destinations.
• Autonomy to make a real impact on the operation and guest experience.
• Ongoing training and professional development.
• Stable employment within a growing hospitality business.

If you are an experienced hospitality leader who enjoys mentoring others, leading from the front, and delivering memorable guest experiences, we'd love to hear from you.