Cafe Manager

Great Ocean Road Chocolaterie And Ice Creamery; Geelong; On-site; AUD 70,000 - 90,000; Full time

Job summary

Great Ocean Road Chocolaterie and Ice Creamery in Geelong VIC is seeking a hands-on Café Manager. The role oversees the 300-seat café, working with a team of up to 25; open 9am–5pm, 7 days a week.

It is a permanent full-time position with weekends and public holidays included, offering excellent remuneration for the right candidate. You will manage cafe operations, inspire staff, maintain food safety standards, and collaborate with the Venue and Chocolate Destinations Group leadership to deliver

Qualifications

• Diploma in Business Management or similar with at least 1 year of relevant hospitality experience.
• Experience leading restaurant or Café teams and building a positive culture.
• Strong customer service, attention to detail and OH&S compliance.

Responsibilities

• Oversee Café and Ice-Creamery operations, motivating and supervising the team across shifts.
• Maintain high standards, manage presentation of café items and comply with OH&S and food safety.
• Lead the Café Department, ensuring harmonious collaboration with other departments and staff development.
• Manage rosters and supervise up to 25 staff; recruit and train as needed.

Skills

Leadership

Cafe management

Customer service

Staff recruitment

Roster management

Operations collaboration

Education

Diploma in Business Management or similar

Tools

Computer skills

Job description

Job Description

Great Ocean Road Chocolaterie and Ice Creamery – Geelong VIC

If you are a hospitality professional looking for something exciting to be part of - with no nights - then our Chocolaterie is looking for you too!

Chocolate Destinations Group is recruiting for an experienced, capable, hands‑on Café Manager at our stunning Great Ocean Road Chocolaterie & Ice Creamery.

If you are someone who thrives in a fast paced, energetic, dynamic environment, you love a busy, bustling place, with no nights, then this role could be for you.

This important and exciting role sees you working closely with our operations management team, being part of business that welcomes 600,000 visitors each year! Together, you will build on our base of committed team members and excel at giving our visitors an amazing, memorable and positive experience.

This Chocolaterie is one of three in the Chocolate Destinations Group established in 2012 in regional locations across Victoria, with additional sites in planning. Set on 15 acres of landscaped gardens and orchards, 10 minutes from Torquay on the spectacular Surf Coast, this unique tourism and hospitality venue has been carefully designed for locals, domestic and international visitors to enjoy year-round.

Our focus on customer service, high-quality standards,amazing festivals, a retail product range (all made on site) and vibrant all day café, make locals and travellers alike keen to return time and time again.

About You

This role is for you if you are a natural leader who loves:

• producing results and has a proven track record of successfully leading restaurant or Café teams, building a strong, positive culture
• being part of an amazing Venue team giving customers an experience they'll absolutely rave about,
• delivering on high standards of excellence, presentation, cleanliness, attention to detail and procedures that work consistently,
• assisting with recruiting, empowering and leading great people ... the beating heart of our business!
• bringing a 'can do', welcoming, fun attitude to work, life and the team you lead and a smiling face to all ...
• working closely with operations management to lead the team and be a driving force of success in the Cafe
• improving systems and processes that allow for repeatable high quality standards and interchangeable skills across the team.

This is a wonderful opportunity to carve out your role as a key leader in this team, within the Venue and Chocolate Destinations Group.

You'll work with and continue to build a close-knit team, who are some of the best in the industry, creating wonderful experiences and memories for thousands of visitors each week.

Qualifications & Experience

Diploma in Business Management or similar plus at least 1 year's relevant experience.

Your Role

As Manager, you will oversee the operations of the Café and Ice‑Creamery by effectively motivating and supervising the team across shifts, each of whom are the welcoming, hospitality face of our business for our visitors.

You will ensure we maintain high quality standards, manage presentation of both the Café and our menu items and ensure we comply with OH&S and food safety regulations.

This role requires you bring a practical and hands on approach to leading the Cafe Department, seeing to it that the Cafe team is working well and harmoniously with each other and all other Departments, having fun while doing an amazing job delivering on our passion for creating awesome customer experiences. It is action packed, fast-paced and gives you the ability to grow in the role alongside our leadership team.

The 300-seat Café is open 7 days per week from 9am to 5pm, offering casual all day dining with fresh and delicious food. The Café is a critical component to the customer experience when visiting our stunning retail showroom, showcasing over 400 different chocolate products, couverture chocolate production on-site, and of course our Café and in-house ice creamery.

You will need an eye for detail and a commitment to exceptional customer service. You will be well organised, able to manage rosters and have the ability to supervise, motivate & continue to develop a team of up to 25.

This is a permanent full-time position. Excellent remuneration for the right candidate.

Previous experience in hospitality and team management is a requirement. You must have competent computer skills, superior attention to detail and a willingness to train, motivate and drive your team.

This full-time position working 5 days per week including most weekends and public holidays.