Cafe Manager | Wood-Fired Bagels & Specialty Coffee

Mile End Bagels; Melbourne; On-site; AUD 70,000 - 95,000; Full time

Job summary

Mile End Bagels is seeking a Cafe Manager to lead operations across our Melbourne venues, ensuring exceptional customer experiences and driving team growth.

You will supervise on-floor service, train staff, manage rosters and labour costs, and uphold standards across all shifts while overseeing stock, safety, and presentation to deliver fast, friendly service.

Weekend work is expected as part of serving peak times, with opportunities to contribute to our ongoing growth across four Melbourne cafes.

Qualifications

• Hospitality leadership experience in a busy cafe.
• Weekend availability is required (at least one day, possibly both).

Responsibilities

• The customer experience, and the standard of every product served, across every shift.
• Hiring, onboarding and training your team to the standard your cafe needs.
• Developing the people who are ready for more, so you've got supervisors who can run shifts without you.
• Your roster, your labour cost, and how the cafe is tracking against its sales forecast.
• Stock, ordering, par levels and waste.
• The presentation, cleanliness and safety of the site from open through to close.
• Rostering and managing your team correctly under the Fast Food Industry Award.

Job description

Cafe Manager | Wood-Fired Bagels & Specialty Coffee

At Mile End, we serve Australia's first (and still only) wood-fired bagels, hand-rolled and baked fresh every day, alongside specialty coffee across our four Melbourne cafes in Fitzroy, Brunswick, Richmond and Hawthorn. We're excited about our next phase of growth and we're on the lookout for hospitality leaders to grow with us.

About Mile End Bagels

At Mile End, we serve Australia's first (and still only) wood-fired bagels, hand-rolled and baked fresh every day, alongside specialty coffee across our four Melbourne cafes in Fitzroy, Brunswick, Richmond and Hawthorn. We're excited about our next phase of growth and we're on the lookout for hospitality leaders to grow with us.

About the role

The cafe manager role at a Mile End cafe boils down to two things. Every customer who walks in gets a great experience, and you build a team that can deliver that experience to every customer, every time.

Most of your time is spent on the floor. You'll be assessing and holding our standards across every station so that customer experience is maintained, opening and closing the site, orientating and training new starters, and upskilling the team you've got.

Off the floor there's the operational side: hiring to meet upcoming staffing needs, building a roster against the sales forecast, managing your labour cost, your orders and pars, stock and waste. All of it exists to support delivering the best possible customer experience. Delicious bagels & coffee: fast, accurate and friendly.

We're looking for people who are excited to grow, love a challenge, and take full responsibility. Someone who holds their team to a high standard of service and gives them what they need to hit it.

What you'll be looking after

• The customer experience, and the standard of every product served, across every shift

• Hiring, onboarding and training your team to the standard your cafe needs

• Developing the people who are ready for more, so you've got supervisors who can run shifts without you

• Your roster, your labour cost, and how the cafe is tracking against its sales forecast

• Stock, ordering, par levels and waste

• The presentation, cleanliness and safety of the site from open through to close

• Rostering and managing your team correctly under the Fast Food Industry Award

Who we're looking for

You've led a hospitality team somewhere busy, and you're confident being the person everyone looks to. You deliver hospitality in a way that feels warm and genuine, because the standard your team works to is always the standard you hold yourself to first.

Weekend trade is when our cafes are at their busiest, so you'll work at least one weekend day every week, and both if required.

What's in it for you

A full-time salary, your own cafe to run, and real influence over how it performs. You'll have a seasoned operations team behind you to upskill and support you wherever you need it.

We plan to keep growing the business, so there's no shortage of opportunities for the right person.